This episode covers how to conduct a root cause analysis (RCA) to determine why a problem occurred and how to prevent its recurrence. We explain how to gather evidence, map the sequence of events, and identify both technical and process-related contributing factors. Documenting the findings is essential for long-term operational improvement.

We then explore exam and real-world examples, such as discovering that a server outage was due to unpatched firmware or a misconfigured failover setting. Troubleshooting considerations include implementing preventive measures like updated procedures, additional monitoring, or staff training. Understanding RCA ensures candidates can turn reactive fixes into proactive improvements. Produced by BareMetalCyber.com, where you’ll find more cyber prepcasts, books, and information to strengthen your certification path.