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The Client said What?! – Navigating Unrealistic Expectations with Grace
Manage episode 508274315 series 3691781
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ou're a pro, you're crushing the event, and then comes that question. You know the one—the request that starts with a compliment and ends with a huge favor nowhere in the contract. Join Kenetia as she recounts the ultimate "scope creep" nightmare: a rooftop event, a happy client, and the sudden, sincere request for her event cleaning crew to... start valet parking cars!
In this episode, learn the gentle yet firm strategies to:
- Set non-negotiable boundaries before an event begins.
- Politely decline wild requests without compromising the client relationship.
- Train your team to deflect pressure and manage client demands with grace.
Tune in to discover how a simple phrase can get your cleaners "off the hook" and why defining your lane is the key to maintaining your sanity (and your insurance policy!).
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