Biker Radio Rodcast is a podcast on motorcycling in India, celebrating her heroic riders, legendary mechanics and iconic builders through stories told by members of the community, one legend at a time. These are portraits in audio of the people who ride, fix and build motorcycles; their journey and their enlightening learnings from the road they have travelled on. Awarded The Whickers in the UK and with a BBC Sounds audio documentary to boot, the RODcast (Radio On Demand) is a proven example ...
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The Hidden Leak in Service: How Data is Exposing The Customer Retention Crisis and How to Fix it
Manage episode 521164811 series 3460617
Content provided by Car Dealership Guy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Car Dealership Guy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market.
Today, Sam sits down with Kevin Frye, Marketing Director Jeff Wyler Automotive Family, and Paul Nadjarian, Chief Product Officer at CARFAX.
This episode of the Car Dealership Guy Podcast is brought to you by CARFAX.
CARFAX - Here's a reality check: CARFAX data shows that 55% of car buyers won't return to the same dealership for service in year one. That’s lost revenue walking out your door. But Carfax Lifetime Dealers don’t stop after the sale. They partner with CARFAX to deliver co-branded, VIN-specific service reminders that drive customers back to their service lane. The CARFAX Lifetime program: Give customers the insight they want, earn the loyalty you need. Contact your CARFAX representative today. Learn more at carfax.com/CDG.
Check out Car Dealership Guy’s stuff:
For dealers:
CDG Circles ➤ https://cdgcircles.com/
Industry job board ➤ http://jobs.dealershipguy.com
Dealership recruiting ➤ http://www.cdgrecruiting.com
Fix your dealership’s social media ➤ http://www.trynomad.co
Request to be a podcast guest ➤ http://www.cdgguest.com
For industry vendors:
Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com
Industry job board ➤ http://jobs.dealershipguy.com
Request to be a podcast guest ➤ http://www.cdgguest.com
Topics:
01:27 Why is service retention so critical?
02:34 Biggest customer communication challenge today?
03:10 OEM vs. dealer loyalty: who wins?
05:41 How is Carfax for Life game-changing?
07:52 Using data to boost retention how?
10:42 Future of customer engagement in service?
18:28 Most actionable insight for dealers now?
27:20 AI and data hygiene's role?
35:09 Final advice for improving retention?
Car Dealership Guy Socials:
X ➤ x.com/GuyDealership
Everything else ➤ dealershipguy.com
344 episodes
Share
Manage episode 521164811 series 3460617
Content provided by Car Dealership Guy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Car Dealership Guy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market.
Today, Sam sits down with Kevin Frye, Marketing Director Jeff Wyler Automotive Family, and Paul Nadjarian, Chief Product Officer at CARFAX.
This episode of the Car Dealership Guy Podcast is brought to you by CARFAX.
CARFAX - Here's a reality check: CARFAX data shows that 55% of car buyers won't return to the same dealership for service in year one. That’s lost revenue walking out your door. But Carfax Lifetime Dealers don’t stop after the sale. They partner with CARFAX to deliver co-branded, VIN-specific service reminders that drive customers back to their service lane. The CARFAX Lifetime program: Give customers the insight they want, earn the loyalty you need. Contact your CARFAX representative today. Learn more at carfax.com/CDG.
Check out Car Dealership Guy’s stuff:
For dealers:
CDG Circles ➤ https://cdgcircles.com/
Industry job board ➤ http://jobs.dealershipguy.com
Dealership recruiting ➤ http://www.cdgrecruiting.com
Fix your dealership’s social media ➤ http://www.trynomad.co
Request to be a podcast guest ➤ http://www.cdgguest.com
For industry vendors:
Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com
Industry job board ➤ http://jobs.dealershipguy.com
Request to be a podcast guest ➤ http://www.cdgguest.com
Topics:
01:27 Why is service retention so critical?
02:34 Biggest customer communication challenge today?
03:10 OEM vs. dealer loyalty: who wins?
05:41 How is Carfax for Life game-changing?
07:52 Using data to boost retention how?
10:42 Future of customer engagement in service?
18:28 Most actionable insight for dealers now?
27:20 AI and data hygiene's role?
35:09 Final advice for improving retention?
Car Dealership Guy Socials:
X ➤ x.com/GuyDealership
Everything else ➤ dealershipguy.com
344 episodes
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Similar to Car Dealership Guy Podcast
Biker Radio Rodcast is a podcast on motorcycling in India, celebrating her heroic riders, legendary mechanics and iconic builders through stories told by members of the community, one legend at a time. These are portraits in audio of the people who ride, fix and build motorcycles; their journey and their enlightening learnings from the road they have travelled on. Awarded The Whickers in the UK and with a BBC Sounds audio documentary to boot, the RODcast (Radio On Demand) is a proven example ...
…
continue reading
Audio home of The Jimquisition, featuring its lovely little podcast, Podquisition - starring Jim Sterling, Laura Kate, and Conrad Zimmerman!
…
continue reading
We promise we are not as Horrible as you think at video games, well maybe. Join us in a weekly show discussing video games, the culture around it and the latest topics going on in the industry. You’ll find insightful discussions , game reviews, and industry news that cater to all gaming enthusiasts. Join us as we dive deep into the world of gaming, sharing our thoughts and experiences. Give us a listen and share us with your friends. Your feedback is always welcome, and we appreciate your su ...
…
continue reading
The official podcast of GamersWithJobs.com, the GWJCC is our way of providing a podcast that feels like you are hanging out with friends after a long day in the office. We strive for smart, in-depth discussions about the latest games and gaming-related news, as well as light, playful tangents. We're always thrilled to talk about the new hotness, explore fun and strange indie gems, and revisit games old and new.
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continue reading
The world’s most popular daily video game news podcast hosted by Greg “GameOverGreggy” Miller, Tim Gettys, and Blessing Adeoye Jr, alongside a cast of games industry veterans and guests covering the latest in PlayStation, Xbox, Nintendo and all of gaming.
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continue reading
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continue reading
The world's best board game review show.
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continue reading
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These days, practically everything is an Xbox, and Xbox fans deserve to celebrate their passion for Xbox everywhere. Unlocked is the definitive Xbox podcast, hosted by Ryan McCaffrey alongside a panel of expert guests. Each week, they dive deep into breaking Xbox news, exclusive game reveals, and heated debates on the future of Xbox—covering everything from consoles and PC to Game Pass and cloud gaming. Whether you're a longtime Xbox fan or just jumping in, Unlocked is your go-to source for ...
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