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How AI is Transforming Call Centres
Manage episode 447421003 series 3611486
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In this episode we're chatting about how call centre's are utilising AI to increase their efficiency.
We also discuss some of the fears that business owners have around implementing AI, how AI assistants actually work and the costs involved.
If you're a small contact centre looking to grow, or a larger business looking for efficiency gains, we've got something for you.
Featuring:
Alec Glassford from APEX Contact Centre Platform (https://apexccp.com)
Chris Morton from Your AI Assistants (https://www.youraiassistants.uk)
& hosted by David Furnevall
#AIinBusiness #CallCentre #ContactCentre #CustomerService #AIDriven #CallCentreTech #Telemarketing #CallsSmarterPodcast
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