Episode #202:

Rusty Jensen, Chief Revenue Officer at ConnexAI, draws on two decades in contact-center and customer-experience leadership to explain how executives can move beyond AI buzzwords to strategic, high-impact deployment. He clarifies where artificial intelligence delivers immediate gains by automating routine interactions and enhancing the customer experience. He emphasized how disciplined, use-case-driven adoption unlocks trapped capital while positioning teams to innovate faster and serve clients better.

"The limitations are not our ideas or our minds; the limitation is the resources, the ability, the money, the capacity to execute. All AI does is open that up. So, one thing about leveraging AI in B2B is this: stay on the path, identify specific use cases, and work with vendors who have already made it to the other side." - Rusty Jensen

Artificial intelligence is fast becoming the bridge to a future defined by operational excellence and standout customer experiences. Rusty shows that success lies in tackling real-world, high-impact use cases, turning skepticism into measurable gains in profitability, efficiency, and growth. By treating AI as a strategic commitment rather than a tech experiment, leaders can create adaptable, resilient organizations that set the pace in a rapidly evolving marketplace.

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