Show Notes:

In this episode of the Business Growth Spotlight, host Heidi Schalk sits down with Katie Mineck, VP of Customer Success at DigitalOwl, to dive into the future of AI, leadership, and customer success.

Katie shares how DigitalOwl is leveraging AI to transform medical record summarization: not to replace people, but to empower them. She explains why companies hesitant about AI should start small, experiment with accessible tools, and focus on enablement rather than replacement.

The conversation also explores:

• The biggest shifts in customer success priorities over the past decade
  
• Why customer success acts as the “canary in the coal mine” for organizational bottlenecks
  
• Building positive culture and connection in remote teams
  
• Personal practices Katie uses to avoid burnout and maintain balance
  
• How to identify your ideal customer and stand out in a crowded, fast-moving AI market
  
• Why embracing change and collaboration is critical for long-term business growth

Katie also opens up about the importance of helping customers move from the “crawl-walk” stage to full-scale adoption and success.

✨ Whether you’re a startup founder, SaaS leader, or simply curious about how AI is reshaping customer success, this episode offers actionable insights you won’t want to miss.

Bio*

I have been working in the SaaS startup space for 17 years which is also how long I've lived in the Chicagoland area. I am industry agnostic, but specialize in scaling customer success teams. My higher education is in Theology and Social Work. I am a mom of two high energy boys and am an avid reader, runner, and baker.

To connect with our guest, click on the links below:

LinkedIn: https://www.linkedin.com/in/katherine-katie-mineck-14314a112/

LinkedIn: https://www.linkedin.com/company/digitalowlai/posts/?feedView=all

Website: https://www.digitalowl.com/

Connect with me:

Spotlight to Scale: Spotlight to Scale Blueprint

LinkedIn: https://www.linkedin.com/in/heidischalkcoaching/