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Content provided by Shannon Jean & Dave Hamilton, Shannon Jean, and Dave Hamilton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Shannon Jean & Dave Hamilton, Shannon Jean, and Dave Hamilton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Execution > Information

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Manage episode 512213544 series 1564764
Content provided by Shannon Jean & Dave Hamilton, Shannon Jean, and Dave Hamilton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Shannon Jean & Dave Hamilton, Shannon Jean, and Dave Hamilton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Dave and Shannon open episode 690 on National Fluffernutter Day with playful banter before diving into the core theme: “execution is the moat, not information.” They argue that oversharing isn’t risky because ideas are plentiful; what matters is doing the work. Dave recalls advice from a VC contact that asking for NDAs is a rookie move—investors back people who will execute, not just ideas. Sharing publicly sharpens thinking, invites useful critique, and reinforces learning, while daily incremental action is what separates success from stagnation. They weave in a Masterclass sponsor segment as an example of learning that fuels better execution.

They then highlight customer service as a universal responsibility. Dave shares two contrasting experiences in the same week: the USPS quickly resolved a stuck tracking issue for an eBay iPhone shipment by updating the delivery scan, leading to released funds; a UPS driver showed uncommon courtesy in traffic, modeling brand-aware behavior. The takeaway: every business—and every employee—is in customer service because any touchpoint shapes the brand. They invite listeners to share how they train teams to represent the company well and sign off, encouraging everyone to keep living that “charmed life.”

The post Execution > Information – Business Brain 690 appeared first on Business Brain - The Entrepreneurs' Podcast.

  continue reading

702 episodes

Artwork
iconShare
 
Manage episode 512213544 series 1564764
Content provided by Shannon Jean & Dave Hamilton, Shannon Jean, and Dave Hamilton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Shannon Jean & Dave Hamilton, Shannon Jean, and Dave Hamilton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Dave and Shannon open episode 690 on National Fluffernutter Day with playful banter before diving into the core theme: “execution is the moat, not information.” They argue that oversharing isn’t risky because ideas are plentiful; what matters is doing the work. Dave recalls advice from a VC contact that asking for NDAs is a rookie move—investors back people who will execute, not just ideas. Sharing publicly sharpens thinking, invites useful critique, and reinforces learning, while daily incremental action is what separates success from stagnation. They weave in a Masterclass sponsor segment as an example of learning that fuels better execution.

They then highlight customer service as a universal responsibility. Dave shares two contrasting experiences in the same week: the USPS quickly resolved a stuck tracking issue for an eBay iPhone shipment by updating the delivery scan, leading to released funds; a UPS driver showed uncommon courtesy in traffic, modeling brand-aware behavior. The takeaway: every business—and every employee—is in customer service because any touchpoint shapes the brand. They invite listeners to share how they train teams to represent the company well and sign off, encouraging everyone to keep living that “charmed life.”

The post Execution > Information – Business Brain 690 appeared first on Business Brain - The Entrepreneurs' Podcast.

  continue reading

702 episodes

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