Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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continue reading
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Paul Cowan - Author of "Connecting with Clients"
Manage episode 292632156 series 2677062
Content provided by Lance Peppler. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lance Peppler or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Episode 142 of the Business Bookshelf - Paul Cowan - Author of "Connecting with Clients"
Paul is a relationship specialist who had a successful career in leading international advertising agencies, then opened his own agency. As a psychotherapist he worked with individuals and couples and consulted with teams and organizations. Specializing in client relationships, he works internationally to facilitate change between agencies and their clients. He cofounded the Client Relationship Consultancy and the Customer Relationship Consultancy.
He is the author of the book “Connecting with Clients: For stronger, more rewarding and longer-lasting client relationships”. There are two kinds of problems: task-oriented and underlying. Before a company fixes an issue with a deliverable or a task, it needs to trace the issue to its root — the relationship with the client. The book can be purchased here - https://amzn.to/2SJDW1M.
Paul's companies are Client Relationship Consultancy - www.clientrelationship.com, the Customer Relationship Consultancy - www.clientrelationship.com - and his personal website is www.paulcowan.com.
--- Send in a voice message: https://podcasters.spotify.com/pod/show/businessbookshelf/message Support this podcast: https://podcasters.spotify.com/pod/show/businessbookshelf/support186 episodes
Share
Manage episode 292632156 series 2677062
Content provided by Lance Peppler. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lance Peppler or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Episode 142 of the Business Bookshelf - Paul Cowan - Author of "Connecting with Clients"
Paul is a relationship specialist who had a successful career in leading international advertising agencies, then opened his own agency. As a psychotherapist he worked with individuals and couples and consulted with teams and organizations. Specializing in client relationships, he works internationally to facilitate change between agencies and their clients. He cofounded the Client Relationship Consultancy and the Customer Relationship Consultancy.
He is the author of the book “Connecting with Clients: For stronger, more rewarding and longer-lasting client relationships”. There are two kinds of problems: task-oriented and underlying. Before a company fixes an issue with a deliverable or a task, it needs to trace the issue to its root — the relationship with the client. The book can be purchased here - https://amzn.to/2SJDW1M.
Paul's companies are Client Relationship Consultancy - www.clientrelationship.com, the Customer Relationship Consultancy - www.clientrelationship.com - and his personal website is www.paulcowan.com.
--- Send in a voice message: https://podcasters.spotify.com/pod/show/businessbookshelf/message Support this podcast: https://podcasters.spotify.com/pod/show/businessbookshelf/support186 episodes
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Similar to Business Bookshelf
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
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…
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The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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