Episode Summary:

In this Between the Builds reflection, host Chris Fay reflects on his recent conversation with Chris Dornfeld, co-founder of Whistle Rewards which was acquired by One10 where he now serves as Executive Vice President of Product Strategy. Fay dives into the science of immediate recognition, exploring how micro-rewards can reshape workplace motivation and culture.

He breaks down how generational differences, from Baby Boomers to Gen Z, impact how people respond to feedback and appreciation, and why modern leaders must learn to “speak every language” across their teams. From real-time recognition to authentic connection, Fay challenges leaders to build psychologically safe environments where people feel seen, valued, and empowered.

Key Takeaways:

• Real-time recognition reinforces positive behavior and deepens engagement.

• Micro-rewards can rewire motivation by connecting action to immediate appreciation.

• Every generation values recognition differently and leaders must learn to adapt their approach.

• Vulnerability builds trust; sharing your own challenges helps others open up.

• Connection fuels performance and leaders must be intentional about staying in touch, especially with remote teams.

• Psychological safety and open communication accelerate innovation and team cohesion.

• Balancing instant feedback with long-term growth creates sustainable success.