Episode Summary:

In this first Between the Builds segment, host Chris Fay reflects on key lessons from his conversation with Chad Cousins, CEO of McMillan Pazdan Smith Architecture, and shares his own insights from stepping into leadership roles. Chris explores the critical moments of transition—how new leaders can honor legacy while steering toward innovation, why first impressions shape long-term trust, and how a simple 100-day plan can set the foundation for success. With practical advice drawn from personal experience and leadership best practices, this episode is a roadmap for anyone navigating a new role—whether leading a company, a team, or a community effort.

Key Takeaways:

• The first 100 days in leadership set the tone, plan with intention and clarity.

• Listening before leading builds trust and uncovers the real priorities.

• One-on-one conversations are a powerful tool for breaking down communication barriers.

• Leaders gain momentum by focusing on a few high-impact actions, not trying to solve everything at once.

• Balancing respect for legacy with the courage to innovate ensures sustainable growth.

• Early wins create buy-in, energy, and alignment across the organization.

• Servant leadership starts with humility, curiosity, and clear communication.

Check out The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results: https://www.amazon.com/ONE-Thing-Surprisingly-Extraordinary-Results/dp/1885167776