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Leaky Bucket Alert: Your Salon Has a Retention Problem
Manage episode 497125881 series 1104820
Content provided by Build Your Salon with Phil Jackson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Build Your Salon with Phil Jackson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Hello, hello, hello, my salon friend 👋
Think your biggest problem is getting new clients? Think again. If your marketing strategy is “post more on socials,” you’re probably missing the real leak in your salon: retention.
In this week’s episode, I’m lifting the lid on why growth without loyalty is a waste of your precious time and energy. I’ll walk you through the sneaky signs of a retention problem, the two reasons clients usually drift away, and how to build a client experience that keeps them coming back for more.
We’re talking:
- Why high new client numbers might actually mean trouble
- The rebooking mindset your team needs now
- What inconsistent service is doing to your trust levels
- How to use retention data (even if your software sucks at it)
- When salon memberships might be your best next move
If your salon’s leaking clients and you’re tired of the hustle, let’s fix that!
Phil 💖
207 episodes
Share
Manage episode 497125881 series 1104820
Content provided by Build Your Salon with Phil Jackson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Build Your Salon with Phil Jackson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Hello, hello, hello, my salon friend 👋
Think your biggest problem is getting new clients? Think again. If your marketing strategy is “post more on socials,” you’re probably missing the real leak in your salon: retention.
In this week’s episode, I’m lifting the lid on why growth without loyalty is a waste of your precious time and energy. I’ll walk you through the sneaky signs of a retention problem, the two reasons clients usually drift away, and how to build a client experience that keeps them coming back for more.
We’re talking:
- Why high new client numbers might actually mean trouble
- The rebooking mindset your team needs now
- What inconsistent service is doing to your trust levels
- How to use retention data (even if your software sucks at it)
- When salon memberships might be your best next move
If your salon’s leaking clients and you’re tired of the hustle, let’s fix that!
Phil 💖
207 episodes
Semua episod
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Similar to Build Your Salon with Phil Jackson
We're no longer publishing new episodes of this podcast, but check out our podcast Consider This, where we help you make sense of a major news story and what it means to you six days a week.
…
continue reading
1
The Brutal Truth about Sales and Selling - We interview the world's best B2B Enterprise salespeople.
Brian Burns
11k279
No BS Allowed - Are you sick of empty suits telling you to work harder? - Learn about The Maverick Selling Method, which models the world's best salespeople and what they do differently. If you are in sales and are passionate about selling, you will like this podcast. The focus is on b2b sales and selling. If you are selling or in sales, this podcast is for you. I cover cold calling, spin selling, challenger sale, solution selling, and advanced selling skills. Strategic selling, LinkedIn, sa ...
…
continue reading
The daily drama of money and work from the BBC.
…
continue reading
News and views on business and the world of personal finance. Plus the very latest from the financial markets around the globe
…
continue reading
Breaking news on the environment, climate change, pollution, and endangered species. Also featuring Climate Connections, a special series on climate change co-produced by NPR and National Geographic.
…
continue reading
The definitive business podcast from the BBC. Each week, the BBC's Evan Davis is joined by bosses, entrepreneurs and industry experts, to lift the lid on how their businesses work, and what it’s like to be in charge. They discuss a big issue, a big challenge, or a big question facing their industry. From managing AI to managing millennials, from supermarkets to supercharging a new product. And our guests will share their stories of success and failure along the way. Podcasts are published ev ...
…
continue reading
Your online home for leadership lessons for both the church and the workplace.
…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
