))
From 35 Siloed Systems to One Unified Experience with Joseph Pellissery & Desigan Reddi
Manage episode 485603194 series 3588599
Content provided by Amy Horowitz/Nick Dobbins. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Amy Horowitz/Nick Dobbins or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of Bringing Data and AI to Life, hosts Amy Horowitz and Nick Dobbins sit down with Joseph Pellissery, CIO, Head of Technology, Digital and Payments at Wescom Credit Union and Chairman of Wescom Resources Group, and Desigan Reddi, VP of IT Operations and Architecture at Wescom Credit Union, to explore their groundbreaking journey from siloed systems to a unified, AI-powered customer view.
What You’ll Learn
- How to build a comprehensive data foundation by integrating 35+ systems into a unified enterprise data warehouse
- Why establishing a "show me that you know me" strategy drives superior customer experience
- The critical steps for successful AI implementation
- How to overcome siloed systems challenges through strategic data integration and cross-departmental collaboration
- Why securing executive buy-in and cross-functional business engagement is crucial for AI transformation success
Joseph Pellissery brings over 20 years of financial services technology leadership experience, including 15 years at Bank of America. As a veteran in the financial technology sector, Joseph has spearheaded transformative data initiatives, successfully integrating 35 systems into an enterprise data warehouse implementation. His strategic vision focuses on delivering a comprehensive 360-degree view of member relationships while leveraging generative AI to enhance customer experience.
Desigan Reddi serves as the VP of IT Operations and Architecture at Wescom Credit Union, where he has played a pivotal role in transforming the organization's data infrastructure over the past five years. His expertise in system integration and data architecture has been instrumental in breaking down data silos and implementing innovative solutions that streamline customer interactions. Desigan's work has been crucial in developing a unified customer view across multiple banking platforms, significantly improving operational efficiency and customer service delivery.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here.
This podcast is brought to you by Informatica, the leader in enterprise cloud data management.
Episode Resources:
- Joseph Pellissery on LinkedIn
- Desigan Reddi on LinkedIn
- Wescom Credit Union Website
- Amy Horowitz on LinkedIn
- Nick Dobbins on LinkedIn
- Informatica Website
If you enjoyed this episode, please visit:
We want to hear from you:
Bringing Data and AI to Life Guest and Audience Feedback
Leave us a voice note!
Previous guests include:
Salema Rice host of Data Governance and Data Integration Solution Sales, Willem Koenders of ZS Associates, Tanja Ubert of Rotterdam University of Applied Sciences, Graeme Thompson of Informatica
Check out our Top episodes:
Bringing Data and AI to Life Guest and Audience Feedback
Leave us a voice note!
Previous guests include:
Salema Rice host of Data Governance and Data Integration Solution Sales, Willem Koenders of ZS Associates, Tanja Ubert of Rotterdam University of Applied Sciences, Graeme Thompson of Informatica
Check out our Top episodes:
- Why Do We Still Struggle to Trust AI? with Graeme Thompson from Informatica
- Data Quality Over Quantity and the Human Element, with Tanja Ubert from Rotterdam University
- The Power of Data Governance and Responsible AI with Salema Rice, Chief Executive Officer at CDO Today
Bringing AI and Data to Life is handcrafted by our friends over at: fame.so
20 episodes
Share
