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#231: Bad support loses customers, and payment failures
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Manage episode 341340047 series 1236705
I catch up with my frequent co-host, Ed Freyfogle, after a long summer break. Amongst other topics, we discuss how bad customer support will lose you customers. We also talk about yet more payment problems - a common theme on this podcast, and for SaaS businesses in general.
Mentioned in this episode:
- Steve’s company, Feature Upvote
- Ed’s company, OpenCage
311 episodes
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on November 13, 2025 23:03 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 341340047 series 1236705
I catch up with my frequent co-host, Ed Freyfogle, after a long summer break. Amongst other topics, we discuss how bad customer support will lose you customers. We also talk about yet more payment problems - a common theme on this podcast, and for SaaS businesses in general.
Mentioned in this episode:
- Steve’s company, Feature Upvote
- Ed’s company, OpenCage
311 episodes
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