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#231: Bad support loses customers, and payment failures

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Content provided by Ian Landsman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Landsman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

I catch up with my frequent co-host, Ed Freyfogle, after a long summer break. Amongst other topics, we discuss how bad customer support will lose you customers. We also talk about yet more payment problems - a common theme on this podcast, and for SaaS businesses in general.

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311 episodes

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Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on November 13, 2025 23:03 (1M ago)

What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 341340047 series 1236705
Content provided by Ian Landsman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Landsman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

I catch up with my frequent co-host, Ed Freyfogle, after a long summer break. Amongst other topics, we discuss how bad customer support will lose you customers. We also talk about yet more payment problems - a common theme on this podcast, and for SaaS businesses in general.

Mentioned in this episode:

  continue reading

311 episodes

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