Business improvement isn’t a slide deck—it’s what happens on the floor, in the inbox, and between teams. In this BizBlend episode, host Sana speaks with Damien Lacey, founder of OE Partners (Melbourne) and co-owner of a steel-shed manufacturing company, to unpack how small, focused changes beat “boil-the-ocean” transformations. Drawing on his three years at Toyota Japan, Damien explains how to spot real bottlenecks, separate signal from noise, and build culture by solving problems—not by posters on the wall. Clear, direct, and usable for founders, operators, and HR leaders who want measurable results. SEO: business improvement, lean management, Toyota method, operational excellence, small business systems, culture change, bottlenecks, BizBlend Podcast.

Damien Lacey is the founder of OE Partners, a lean/operational excellence consultancy based in Melbourne, and co-owner of a steel-shed manufacturing company. With prior experience at Toyota in Japan, he helps organizations remove waste, fix constraints, and embed practical, team-led improvement.

• Start small to build momentum: fix the immediate, team-felt problems before attempting enterprise-wide change.

• Or zoom out: map the end-to-end flow and attack true constraints; wins at bottlenecks create the biggest uplift.

• Separate signal from noise: prioritize work that creates customer value; streamline everything else (ordering, rostering, rework).

• Leaders should stop doing transactional tasks: delegate and redesign processes so leaders focus on strategic improvement.

• Culture and systems develop together: the fastest way to shape culture is solving recurring problems with the people doing the work.

• Tailor rigor to repetition: a process done 10,000 times needs more definition than one done five times.

• “Continuous change” isn’t the problem—poorly executed change is; explain the why, the impact, and the plan.

• Small firms ≠ small thinking: calibrated, implementation-first consulting can beat big-deck, big-brand strategies on results and value.

• Define “value” in customer terms; use it to decide what to eliminate, reduce, or redesign.

• Improvement is a habit: schedule problem-solving, measure outcomes, and make wins visible to sustain buy-in.

• Website: oepartners.com.au

• LinkedIn: Search “Damien Lacey OE Partners”

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Disclaimer: This video is for educational and informational purposes only. The views expressed are the personal opinions of the guest and do not reflect the views of the host or Healthy Mind By Avik™️. We do not intend to harm, defame, or discredit any person, organization, brand, product, country, or profession mentioned. All third-party media used remain the property of their respective owners and are used under fair use for informational purposes. By watching, you acknowledge and accept this disclaimer.

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