The Human Side Of Human Resources | Traci Chernoff On Fixing HR, AI & Candidate Experience

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2M ago 54:06

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HR isn’t just about policies, metrics, or compliance, it’s about people. When that gets lost, the whole system starts to crack.

In this episode, I talk with Traci Chernoff, host of Bringing the Human Back to Human Resources podcast and Director of Employee Engagement at Legion Technologies. She’s spent over a decade shaping how HR impacts not just hiring but retention, morale, and long-term business strategy.

We get into the reality of mis-hires, the true cost of poor candidate experience, and how companies sometimes lose their way chasing the wrong metrics. And, we talk about how AI fits into all of this without replacing what matters most: the human connection.

This one’s packed with thoughtful takes and real-world insights from someone who’s lived every side of HR. Give it a listen, especially if you're hiring, building teams, or just trying to understand the real role HR plays.

Specifically, this episode highlights the following themes:

The long-term impact of candidate experience on employee retention
Where HR metrics go wrong and how to actually use them
Why AI should enhance, not replace, human roles in recruiting

Links from this episode:

Get to know more about Steven Swan: https://www.linkedin.com/in/swangroup
Get to know more about Traci Chernoff: https://www.linkedin.com/in/hrtraci
Visit her site for podcast episodes, resources, and HR insights: https://hrtraci.com
Check out Legion Technologies: https://legion.co

𝐃𝐨𝐧'𝐭 𝐟𝐨𝐫𝐠𝐞𝐭 𝐭𝐨 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐭𝐨 𝐨𝐮𝐫 𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐟𝐨𝐫 𝐦𝐨𝐫𝐞 𝐮𝐩𝐝𝐚𝐭𝐞𝐬.
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#humanresources #candidateexperience #employeeengagement #hrmetrics #tracichernoff #recruitmentstrategy

Chapters

1. Introduction (00:00:00)

2. About Traci Chernoff (00:00:28)

3. HR’s connection to recruiting and business growth (00:01:13)

4. A poor candidate journey example (00:04:23)

5. Why some companies ignore the candidate experience (00:07:25)

6. The cost of a mis-hire (00:10:21)

7. Communication as the “silver bullet” in recruiting (00:16:53)

8. When companies get too focused on metrics (00:22:17)

9. What makes a metric “bad” in HR (00:27:01)

10. Traci’s take on AI and its place in HR (00:43:42)

38 episodes

#Science #Biology #Business #Steve Swan