When Service Advisors Put Technicians First, Everyone Wins

Beyond the Wrench

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12d ago 1:01:36

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Rena Rennebohm, CEO of Empowered Advisor, shares why shops thrive when service advisors put technicians first. With years of experience coaching advisors, Rena explains how stronger collaboration between advisors and technicians leads to better shop culture and performance. She also dives into challenges such as high service advisor turnover, the lack of respect advisors often face, and why she believes nearly 50% of shops are short-staffed at the front.

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About the Episode

Host: Jay Goninen, WrenchWay, [email protected]
Guest: Rena Rennebohm, Empowered Advisor, [email protected]
Sponsor: Jasper Engines & Transmissions

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About WrenchWay:

For Technicians & Students: wrenchway.com/solutions/technicians/
For Shops & Dealerships: wrenchway.com/solutions/shops/
For Instructors: wrenchway.com/solutions/schools/

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Chapters

1. When Service Advisors Put Technicians First, Everyone Wins (00:00:00)

2. Coaching Service Advisors for Success (00:01:53)

3. Do Service Advisors Get Enough Respect? (00:15:24)

4. Advisors Putting Technicians First (00:21:54)

5. Front of Shop Staffing Challenge (00:28:16)

6. High Service Advisor Turnover (00:40:56)

7. Phone Skills & Texting Customers (00:47:44)

280 episodes

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