008-Three Actionable Steps To Culture Change

Beyond The Class: From Knowledge To Action

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Culture doesn’t change by memo; it changes in singular moments.

In this episode of Beyond the Class, Misty Janks, CEO of the Chapman Foundation, joins us to demystify the concept of culture change. Drawing from behavioral psychology and real-world examples, Misty shares how meaningful transformation begins not with sweeping initiatives, but with intentional, everyday actions.

She outlines three actionable steps that anyone can take to shape a healthier, values-driven workplace:

Define and operationalize your values
Provide feedback that shapes behavior
Recognize and celebrate what’s working

From basketball free-throw contests to thumbnail reviews, Misty shows how even small interactions can reinforce culture. She reminds us that “people repeat what is appreciated” and that celebrating progress—not just perfection—is key to lasting change.

LEVEL UP OPPORTUNITY:
Choose one interaction this week and use it to model, reinforce, or recognize the culture you want to see.

Creating a plan for your organization's culture is a key component of our third foundational class, Our Community Transforms, within our model for Caring Leadership and our Caring Workplaces program. Visit the link below to learn more.

Note: You must be an alumnus of Our Community Listens to register for Our Community Transforms.

RELATED RESOURCES:

BLOG

Culture Change Feels Overwhelming—Here’s Why It’s Worth It and How to Start Today

KEY TAKEAWAYS

Culture change is about people, not policies.
You don’t need a perfect plan—just start with intention.
Step 1: Make values visible and actionable.
Step 2: Use feedback to reinforce and coach behavior.
Step 3: Celebrate progress to fuel positive change.
Appreciation drives repetition—recognize what’s working.
Anyone can lead culture change, regardless of title.
One intentional moment can spark transformation.

Chapters

1. Welcome And Big Idea (00:00:00)

2. Why Culture Change Feels Hard (00:00:31)

3. Action 1: Operationalize Values (00:02:11)

4. Action 2: Feedback That Shapes Behavior (00:04:03)

5. Recognize And Celebrate Progress (00:06:00)

6. Anyone Can Lead Culture (00:07:30)

7. Recap And Level Up Challenge (00:08:36)

8. Programs: Caring Workplace And OCT (00:09:22)

9. Collaboration Not Overhaul (00:11:10)

10. Resources And Closing (00:11:31)

146 episodes

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