In this episode with LaTerrica Moore, you’ll learn about emotional intelligence and why it matters in everyday life. We talk about how emotions affect the way we work, lead, and show up in our families. You’ll learn the difference between culture and climate in the workplace, why psychological safety matters, and how emotional honesty can improve both personal and professional relationships. This episode will help you understand your emotions better, respond instead of react, and create spaces where others feel seen and valued.

Key Takeaways:

Human Resources Means More Than a Job Title – Human resources is not just a department in an organization. It is about real people and the support they need to thrive. The word “human” refers to the people with their emotions, values, life experiences, and dreams. The “resources” are the tools, support systems, and access they need to do well both professionally and personally.

Emotional Intelligence Is Essential in the Workplace – Emotional intelligence helps people understand their own feelings and the feelings of others. In human resources, EQ is important because it creates an environment where employees feel safe, respected, and valued not only as workers but also as whole people.

Psychological Safety Is Part of Emotional Intelligence – Psychological safety means that people feel comfortable to speak up, share their ideas, or make mistakes without fear of punishment or judgment. This safety is a vital part of building emotional intelligence into how an organization works.

Culture and Climate Are Different but Connected – Culture refers to the values, traditions, and beliefs an organization or group says it holds. Climate is how people actually feel when they interact with that culture. For example, a company may say it values diversity, but if employees feel like just a number, the climate does not reflect the culture.

Intentions Do Not Always Match Impact – Good intentions alone do not guarantee positive results. What matters most is how people experience those intentions. Being aware of how words and actions affect others is an important part of emotional intelligence.

Understanding Emotions Inside and Around You – Emotional intelligence is about noticing and understanding emotions in other people and also recognizing what you feel inside yourself. It’s important to separate your feelings from others' so you don’t carry their emotions as your own.

Helpful Resources:

• Emotional Honesty and Regulation Matter – It’s important to acknowledge your feelings rather than suppressing them. Emotional regulation means finding ways to manage your emotions so you can communicate calmly and effectively, even when you’re upset.

• Emotional Expression Should Not Lead to Harmful Behavior – Having emotional intelligence and being trauma-informed doesn’t mean ignoring rules or boundaries. It’s okay to express emotions, but emotional intelligence includes knowing where emotions end and harmful actions begin. Managing this helps maintain respect and healthy interactions at work and home.

• Love Is the Foundation of Psychological Safety – Psychological safety at work or at home means people feel safe to be themselves without fear of judgment or punishment. That kind of safety comes from love, expressed through empathy, care, honesty, and support.

About Our Guest

Laterrica Moore is a licensed social worker turned HR and DEI strategist who helps organizations create inclusive cultures where people feel seen, heard, and supported. With roots in South Mississippi and a heart for people, she uses her social work background to center humanity in the workplace, ensuring employees can show up as their full selves.

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Hosted by: Dr. Maiysha Clairborne

Communication is the foundation of everything and everything happens in communication. If you’re ready to take your communication to the next level, our Communication That Transforms course dives deep into creating psychological safety, handling crucial conversations, navigating conflict, and cultivating trust in a way that truly leaves the people in your life feeling seen, heard, respected and valued. It will transform how you lead and how you show up in all of your relationships . Learn more and register at www.mindremappingacademy.com/ticc. If you are a leader and your employees or teams are struggling with team dynamics, consider taking them through our new “Communications That Transforms” group cohort.

See the full course breakdown and get a free preview of key modules to experience the value. Go to https://mindremappingacademy.com/course-catalogue and schedule a call with Dr. Clairborne at www.mindremappingacademy.com/corporate-programs