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Noam Fine on Reimagining Customer Experience with Autonomous AI

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Manage episode 496551290 series 2809027
Content provided by Bill Staikos. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bill Staikos or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Noam Fine, CEO of Hear.ai, joins today's episode to explore how generative AI is revolutionizing customer experience (CX), particularly within contact centers. Noam explains the shift from using multiple specialized tools to a single autonomous AI platform that learns from customer interactions, enhances compliance, automates quality assurance, and delivers real-time insights.

Highlighting a $2M cost-saving success story, he shares how AI reduces agent attrition and boosts performance. He also outlines a broader vision: AI analyzing unstructured data across all customer touchpoints, driving the evolution toward autonomous, adaptive contact centers that are transparent, efficient, and future-ready.

[01:22] Noam's Journey

[06:11] Challenges and Opportunities in CX with AI

[10:35] Technical Infrastructure and Zero-Touch Platform

[16:32] Success Stories and Impact on Agent Performance

[22:10] Compliance and Regulatory Tracking

[27:47] Expanding AI's Role Beyond Contact Centers

[33:39] Vision for the Autonomous Contact Center

[35:18] Future Directions and Exciting Developments

Connect with Noam:

LinkedIn: linkedin.com/in/noamfine

Website: hear.ai/

Email: [email protected]

  continue reading

51 episodes

Artwork
iconShare
 
Manage episode 496551290 series 2809027
Content provided by Bill Staikos. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bill Staikos or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Noam Fine, CEO of Hear.ai, joins today's episode to explore how generative AI is revolutionizing customer experience (CX), particularly within contact centers. Noam explains the shift from using multiple specialized tools to a single autonomous AI platform that learns from customer interactions, enhances compliance, automates quality assurance, and delivers real-time insights.

Highlighting a $2M cost-saving success story, he shares how AI reduces agent attrition and boosts performance. He also outlines a broader vision: AI analyzing unstructured data across all customer touchpoints, driving the evolution toward autonomous, adaptive contact centers that are transparent, efficient, and future-ready.

[01:22] Noam's Journey

[06:11] Challenges and Opportunities in CX with AI

[10:35] Technical Infrastructure and Zero-Touch Platform

[16:32] Success Stories and Impact on Agent Performance

[22:10] Compliance and Regulatory Tracking

[27:47] Expanding AI's Role Beyond Contact Centers

[33:39] Vision for the Autonomous Contact Center

[35:18] Future Directions and Exciting Developments

Connect with Noam:

LinkedIn: linkedin.com/in/noamfine

Website: hear.ai/

Email: [email protected]

  continue reading

51 episodes

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