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Brad Shaw on Clean Knowledge Bases: The Key to Effective AI Outcomes

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Manage episode 520290593 series 2809027
Content provided by Bill Staikos. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bill Staikos or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

This conversation explores the career journey of Brad Shaw, CEO of Livepro, and his views on knowledge management in the age of AI.

Brad explains why AI needs accurate, well-managed information to produce reliable answers. He highlights the risks of using crowdsourced content and stresses the importance of having a single trusted knowledge base across all channels.

Brad also shares how organizations can keep their knowledge up to date by using feedback, analytics, and regular reviews. He discusses how AI may help with future updates, but human oversight will still be essential. He ends with simple advice for CX leaders: keep your knowledge organized, approved, and always up to date!

[02:55] Brad's Career Journey

[06:34] The Importance of Knowledge Management in AI

[10:06] Challenges and Misconceptions in AI and Knowledge Management

[15:24] Applications of AI-Ready Knowledge Bases

[20:48] Keeping Knowledge Bases Up to Date

[32:11] Future of Knowledge Management and AI

[38:30] Advice for CX Leaders

[39:57] Contact Information

Connect with Brad:

LinkedIn: linkedin.com/in/brad-shaw

Email: [email protected]

  continue reading

51 episodes

Artwork
iconShare
 
Manage episode 520290593 series 2809027
Content provided by Bill Staikos. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bill Staikos or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

This conversation explores the career journey of Brad Shaw, CEO of Livepro, and his views on knowledge management in the age of AI.

Brad explains why AI needs accurate, well-managed information to produce reliable answers. He highlights the risks of using crowdsourced content and stresses the importance of having a single trusted knowledge base across all channels.

Brad also shares how organizations can keep their knowledge up to date by using feedback, analytics, and regular reviews. He discusses how AI may help with future updates, but human oversight will still be essential. He ends with simple advice for CX leaders: keep your knowledge organized, approved, and always up to date!

[02:55] Brad's Career Journey

[06:34] The Importance of Knowledge Management in AI

[10:06] Challenges and Misconceptions in AI and Knowledge Management

[15:24] Applications of AI-Ready Knowledge Bases

[20:48] Keeping Knowledge Bases Up to Date

[32:11] Future of Knowledge Management and AI

[38:30] Advice for CX Leaders

[39:57] Contact Information

Connect with Brad:

LinkedIn: linkedin.com/in/brad-shaw

Email: [email protected]

  continue reading

51 episodes

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