In this episode of Banking on Information, Rutger van Faassen interviews Alec Crawford, CEO and Founder of Artificial Intelligence Risk Inc. They discuss the importance of managing AI risks, the need for cybersecurity in AI applications, and the role of governance and compliance in ensuring safe AI usage. Alec shares insights on the future of AI in customer service and emphasizes the necessity for individuals and organizations to embrace AI technology to stay relevant in an evolving landscape.

Keywords: AI, cybersecurity, risk management, governance, compliance, future of AI, customer service, technology, innovation, banking

Takeaways

• Alec Crawford has a long history in AI and finance.
• The need for AI risk management is critical for companies.
• Cybersecurity is essential for the safe deployment of AI.
• Governance in AI involves setting rules for its use.
• AI can significantly improve efficiency in customer service.
• Companies must encrypt sensitive data to prevent breaches.
• AI agents can help reduce customer service call times.
• The future of AI should focus on inclusivity and job repurposing.
• Organizations need to adopt AI tools to remain competitive.
• The next generation of AI will surpass current capabilities.

Chapters

00:00 Introduction to AI Risk Management

02:56 The Importance of AI Governance

06:01 Enhancing Efficiency with AI Agents

08:48 Cybersecurity in the Age of AI

11:49 Future of AI and Its Societal Impact