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Live at CX25: Generational Trends ft. Jason Dorsey

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Manage episode 480138510 series 2334729
Content provided by CSI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CSI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Forget the one-size-fits-all myth. On this episode of Banking on Community live from CX25, generational researcher Jason Dorsey shows why Boomers still prize crisp $20 bills, why Gen Z won’t wait in a support queue, and how Millennials’ “delayed adulthood” reshapes borrowing and saving. You’ll hear:

  • the life events that hard-wired each cohort’s money mindset
  • why “mobile-first” messaging misses the mark—and which words to use instead
  • practical tweaks that let community banks stay high-tech and human

Tune in and learn how four generations really bank, and how you can serve them all.

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

  continue reading

50 episodes

Artwork
iconShare
 
Manage episode 480138510 series 2334729
Content provided by CSI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CSI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Forget the one-size-fits-all myth. On this episode of Banking on Community live from CX25, generational researcher Jason Dorsey shows why Boomers still prize crisp $20 bills, why Gen Z won’t wait in a support queue, and how Millennials’ “delayed adulthood” reshapes borrowing and saving. You’ll hear:

  • the life events that hard-wired each cohort’s money mindset
  • why “mobile-first” messaging misses the mark—and which words to use instead
  • practical tweaks that let community banks stay high-tech and human

Tune in and learn how four generations really bank, and how you can serve them all.

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

  continue reading

50 episodes

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