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Building Trust
Manage episode 512560272 series 3571373
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We share practical ways to build, lose, and rebuild trust inside a fire department, from consistent leadership and empowerment to acting on what you already know. We talk candidly about naming problems, guarding policy boundaries with data, and turning hard lessons into shared learning.
• conference highlights and thanks from Cincinnati
• upcoming NFPA 1700 webinar details and timing
• why trust collapses and how morale affects service
• consistency and candor as leadership basics
• empowerment and safety as trust multipliers
• listening for themes and sensing authenticity
• naming the problem and taking timely action
• fixing low-hanging fruit to build credibility
• guarding high-risk policies with data and presence
• debriefs, hot washes, and shared learning
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Chapters
1. Building Trust (00:00:00)
2. Welcome and Conference Highlights (00:01:35)
3. Training Announcements and NFPA 1700 Webinar (00:03:13)
4. Why Trust Matters in Fire Departments (00:04:24)
5. Consistency, Candor, and Empowerment (00:06:51)
6. Listening, Sensing, and Decision Models (00:09:56)
7. The Cards on the Table: Naming Problems (00:12:06)
8. Acting on What You Know (00:14:56)
9. Low-Hanging Fruit and Credibility (00:17:01)
10. Policy, Data, and Guarding the Perimeter (00:19:01)
11. Timeless Tactical Truth and Debrief (00:20:08)
12. Closing and Ways to Support (00:22:01)
161 episodes
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