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341. Introducing FlySafair's latest innovation, Lindi, and talking all things fleet and network with Kirby Gordon, Chief Marketing Officer

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Manage episode 493254975 series 2284943
Content provided by Jon Howell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jon Howell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of Aviadev Insight Africa, I spoke with Kirby Gordon, Chief Marketing Officer of FlySafair, about the airline's innovative use of AI, particularly their new AI agent named Lindi.

Together, we discuss the implications of AI in customer service, the incentives for customers to use Lindi, and the feedback received since its launch.

The conversation also features a deep dive into the fleet standardisation challenges and the airline's regional expansion plans.

  continue reading

341 episodes

Artwork
iconShare
 
Manage episode 493254975 series 2284943
Content provided by Jon Howell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jon Howell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of Aviadev Insight Africa, I spoke with Kirby Gordon, Chief Marketing Officer of FlySafair, about the airline's innovative use of AI, particularly their new AI agent named Lindi.

Together, we discuss the implications of AI in customer service, the incentives for customers to use Lindi, and the feedback received since its launch.

The conversation also features a deep dive into the fleet standardisation challenges and the airline's regional expansion plans.

  continue reading

341 episodes

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