Use Live Video for Business

Authentic Business Adventures Podcast

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James Hatfield - LiveSwitch On the Sealing the Deal Conveniently: "And now people are selling home services from the comfort of their call center, comfort of their truck." Sometimes you need to see some things, in order to make sure you can get your client the right stuff. Most often with contractors that need to give accurate estimates. Someone needs boots on the ground to measure or just see what they're dealing with. But what if you could have the client take some live video, showing you the space and what you need to see? You'd save time, money and get a better connection with your client, working on their schedule. James Hatfield of LiveSwitch has set up this magic for you and your business. He explains how the concept came about, how it helps businesses and the challenges that he and his crew had to navigate along the way. Listen as James explains the value of helping clients help themselves, allowing you to provide better value for your clients. Enjoy! Visit James at: https://www.liveswitch.com/ Podcast Overview: 00:00 Video Tech Revolutionizes Window Cleaning 03:42 Tech-Driven Business Success Story 07:39 Community Giving and Building 13:08 Global WebRTC Innovator Acquisition 14:54 Situational Awareness Tech Expansion 17:11 Global Live Video Infrastructure Leader 23:07 Seamless Video Recording Anywhere 25:25 Enhanced Call Center Connectivity Solution 29:37 Hypergrowth Challenges and Opportunities 30:26 Risky Marketing Investment Concerns 34:59 Effortless Communication Solution 40:06 AI Enhances Speed and Communication 42:03 Team Pushback on Video Calls 44:52 Enhancing Career Pathways 49:43 Rekindling Success: A 20-Year Partnership 53:03 From Adversity to Entrepreneurial Success Podcast Transcription: James Hatfield [00:00:00]: It's not like a FaceTime call. This is actually the reverse of a FaceTime call, meaning if I'm the homeowner and I receive the text now I'm going to see myself large and the salesperson small. So I get to see and the salesperson will have a virtual background. It's all tuned up to do a virtual estimate. And so now the customer can walk through the home and me or if I'm the salesperson in the call center, hey, I'll record everything. The entire video is recorded. I can take remote photos and tap into your camera, take high res photos, take notes, share my screen if I need to walk you through document, hold up your ID if I need a picture of id. And now people are selling home services from the comfort of their call center, comfort of their truck. James Hatfield [00:00:42]: And it's all about speed. To lead. James Kademan [00:00:50]: You have found authentic Business Adventures, the business program that brings you the struggle stories and and triumphant successes of business owners across the land. Downloadable audio episodes can be found in the podcast link [email protected] we are locally underwritten by the bank of Sun Prairie Calls on call Extraordinary Answering service as well as the Bold Business book. And today we are welcoming slash, preparing to learn from James Hetfield of Live Switch. We're going to talk about essentially mobile video for for service businesses. Is that right, James? James Hatfield [00:01:22]: That's right. I'll take you on adventure from me being on a ladder through technology and nonprofits. James Kademan [00:01:27]: Nice. I'm excited because when your crew reached out to me, we actually could have used a service like this during pandemic times. Way back in those days, right. For a hot minute I was working with a guy that was putting together remote window replacement company for your house and getting people to understand how to count their windows. People aren't window experts. This would have really helped so that they could just take a walk with video and the agents on our end could see what they were looking at. So why don't we start with what is the foundation?

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