The race to adopt AI is on—but the real advantage isn’t in the tools, it’s in the trust. In this solo episode, Craig Francisco, host of At the Intersection, shares insights from a recent conversation with the leadership team of a Fortune 500 client—where the takeaway was clear: culture decides who wins with AI.

When people can challenge ideas without ego, when curiosity beats fear, and when cross-functional partners collaborate by default, new technology plugs into a living system that’s ready to learn fast.

Craig breaks down what readiness looks like in practice: clear communication, psychological safety, and teams that show up hungry to improve and help one another. You’ll hear why low-trust environments turn AI initiatives into complexity and confusion, and how a strong foundation flips that script—accelerating pilots, aligning stakeholders, and turning experiments into results.

He also shares a practical 30/60/90-day approach to culture change: run a focused survey, listen deeply to the work as it happens, redesign a few high-leverage rituals, and model the behaviors you want from the top. With those moves, you can build the operating system that allows AI to create durable value.

If you’re a leader weighing pilots or a team owner navigating change, this episode offers a simple filter: people first, then platforms. Treat AI as a human-technology partnership and you open space for faster learning, safer governance, and better outcomes.

Subscribe for more candid, field-tested insights from Craig Francisco, and share this with a colleague who’s planning an AI rollout. Leave a review to tell us where your culture is strong—and where you’re building next.

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