Today, we shall talk about the need for automation in application management and how organizations are getting benefitted using automation.

In managing business processes of an enterprise, companies leverage a mix of IT Applications that are off-the-shelf and custom-built. Based on the business criticality of these applications, organizational culture, competition, and other parameters maintenance and support models are finalized.

With increasing size and complexity of businesses, the number of resources needed to manage complex application increases exponentially. Similarly, there are lot of activities that are repetitive in nature which require no or very less decision-making based on subjective information. And all these activities increase costs, choking much-needed funds for fostering business-centric innovation and transformation initiatives.

So how should businesses address these challenges? Is automation the answer? Is it high time to bring bots?

The world of application management is increasingly leveraging AI, machine learning, Robotic Process Automation (RPA), cognitive computing, etc. IT Service management tools with infusion of robotics are significantly changing the way applications are managed. Let us look at how automation in application management is benefitting an organization.