In this episode of Amplify Your Business, host Lance Johnson speaks with Joshua Monge, a fractional COO and expert in business strategy and operations. They discuss the challenges faced by service-based businesses, the importance of delegation, common operational mistakes, and the value of process mapping. Joshua shares actionable insights on how entrepreneurs can build resilient businesses and avoid the pitfalls of growth, emphasizing the need for clear processes and effective delegation to enhance operational efficiency. In this conversation, Joshua Monge discusses the complexities of business processes and the importance of documentation in optimizing operations. He emphasizes the need for businesses to map out their processes, understand the costs involved, and create a culture that embraces adherence to these processes. Monge also highlights the challenges that arise as businesses grow, particularly the unmanaged complexities that can lead to operational inefficiencies. He advocates for the use of AI to automate repetitive tasks, allowing CEOs to focus on strategic growth rather than getting bogged down in day-to-day operations.