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J.D. Power’s Crewdson: Auto Insurers Risk Losing High-Value Customers Amid Rising Dissatisfaction

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Manage episode 493352610 series 1220193
Content provided by AM Best Company. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by AM Best Company or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Steven Crewdson, managing director, insurance business intelligence, J.D. Power, says insurers are failing to tailor service for high-value customers, with cross-channel interactions and clear policy understanding the top satisfaction drivers of 2025.

  continue reading

805 episodes

Artwork
iconShare
 
Manage episode 493352610 series 1220193
Content provided by AM Best Company. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by AM Best Company or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Steven Crewdson, managing director, insurance business intelligence, J.D. Power, says insurers are failing to tailor service for high-value customers, with cross-channel interactions and clear policy understanding the top satisfaction drivers of 2025.

  continue reading

805 episodes

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