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J.D. Power’s Crewdson: Auto Insurers Risk Losing High-Value Customers Amid Rising Dissatisfaction
Manage episode 493352610 series 1220193
Steven Crewdson, managing director, insurance business intelligence, J.D. Power, says insurers are failing to tailor service for high-value customers, with cross-channel interactions and clear policy understanding the top satisfaction drivers of 2025.
805 episodes
Manage episode 493352610 series 1220193
Steven Crewdson, managing director, insurance business intelligence, J.D. Power, says insurers are failing to tailor service for high-value customers, with cross-channel interactions and clear policy understanding the top satisfaction drivers of 2025.
805 episodes
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