In this episode of Always On CX:EX, host Josh Chronister welcomes Melanie Azagury from AudioCodes to discuss practical uses and strategies related to AI in customer experience and contact centers. They explore the adoption of AI, its applications in Microsoft Teams meetings, and its impact on customer interactions and agent experiences. The conversation also delves into the challenges of implementing AI and the importance of choosing the right tools and partners. The episode concludes with a fun discussion about gimmicky and practical uses of AI in everyday life.

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Best Moments:

(01:57) Enterprise Connect AI event insights

(04:47) The adoption of AI and its comparison to the dotcom boom

(08:53) AI applications in Microsoft Teams meetings

(19:56) AI in customer interactions and agent experiences

(27:56) Challenges in implementing AI in contact centers

(34:31) Gimmicky and practical uses of AI in everyday life

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Guest Bio:

Melanie Azagury works at AudioCodes and has extensive experience interacting with various departments, including product, marketing, sales, customers, and executives. She is deeply involved in conversations about AI and its practical applications in the business world. Melanie's insights come from her attendance at industry events and her interactions with partners, customers, and analysts in the field of AI and customer experience.

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Get Started with Voca CIC:

👉 Start a free trial of the Voca Conversational Interaction Center for 30-days: https://voca.audiocodes.io/signup

👉 Learn more about AudioCodes Voca CIC: https://www.audiocodes.com/solutions-products/voiceai/voca-conversational-interaction-center