Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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All-You-Can-Eat Managed Services Can Make You Sick | EP125
MP3•Episode home
Manage episode 499761532 series 3530204
Content provided by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive deep into the reality of offering “all you can eat” IT support — and why it’s not always the sweet deal it sounds like.
From lightning strikes frying network gear to untangling bizarre home internet issues, Justin shares real-world stories that expose the risks of unlimited managed service agreements (MSAs) without clear boundaries. Eric and Justin discuss how modern technology creep — from IoT to SaaS sprawl — has changed the support landscape since the early days of MSPs.
Key topics include:
- How home networks and work-from-home setups blur scope lines
- Why defining what you don’t do is as important as defining what you do
- Setting client expectations for emergencies, after-hours support, and “out-of-scope” requests
- Balancing exceptional service with protecting your profitability and team’s sanity
- Why defining what you don’t do is as important as defining what you do
- Setting client expectations for emergencies, after-hours support, and “out-of-scope” requests
- Balancing exceptional service with protecting your profitability and team’s sanity
Whether you’re a solo IT provider or running a large MSP, you’ll learn how to avoid the costly pitfalls of poorly defined “all you can eat” contracts and why scope creep is one of the biggest hidden risks in the managed services industry.
If you’ve ever been caught between wanting to help your client and knowing it’s outside your responsibilities — this episode is for you.
129 episodes
MP3•Episode home
Manage episode 499761532 series 3530204
Content provided by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive deep into the reality of offering “all you can eat” IT support — and why it’s not always the sweet deal it sounds like.
From lightning strikes frying network gear to untangling bizarre home internet issues, Justin shares real-world stories that expose the risks of unlimited managed service agreements (MSAs) without clear boundaries. Eric and Justin discuss how modern technology creep — from IoT to SaaS sprawl — has changed the support landscape since the early days of MSPs.
Key topics include:
- How home networks and work-from-home setups blur scope lines
- Why defining what you don’t do is as important as defining what you do
- Setting client expectations for emergencies, after-hours support, and “out-of-scope” requests
- Balancing exceptional service with protecting your profitability and team’s sanity
- Why defining what you don’t do is as important as defining what you do
- Setting client expectations for emergencies, after-hours support, and “out-of-scope” requests
- Balancing exceptional service with protecting your profitability and team’s sanity
Whether you’re a solo IT provider or running a large MSP, you’ll learn how to avoid the costly pitfalls of poorly defined “all you can eat” contracts and why scope creep is one of the biggest hidden risks in the managed services industry.
If you’ve ever been caught between wanting to help your client and knowing it’s outside your responsibilities — this episode is for you.
129 episodes
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