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EP 328: The 5 Biggest Client Disappointments and How to Avoid Them

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Manage episode 506881065 series 3450569
Content provided by Danise Keilitz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Danise Keilitz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send Danise a Text Message.

That sinking feeling when you look in the mirror after a salon visit and realize "this isn't what I wanted" is all too common. Whether you're a stylist or client, this disappointment stems from fixable problems that plague salons everywhere.
The cornerstone of salon satisfaction begins with clear communication. When a client says "just a trim" or "I want it lighter," these seemingly simple phrases carry vastly different meanings depending on who's interpreting them. The solution? Visual references. Stylists should maintain organized inspiration boards, while clients should arrive with photos that illustrate their desires. This visual bridge transforms vague concepts into achievable results, ensuring everyone's speaking the same language before any cutting or coloring begins.
Ready to transform your salon experiences? Whether you're behind the chair or sitting in it, understanding these five critical pain points—miscommunication, feeling unheard, compromised hair health, inconsistent experiences, and maintenance surprises—empowers you to create joyful, satisfying relationships that last. Subscribe now for more industry insights that elevate your hair journey, and share this episode with someone who needs these solutions today!

Subscribe to my YouTube channel

Use my Gloss Genius link to start using today!

______

Train With Confidence. Lead With Impact.

Running a salon is hard enough—training new stylists shouldn’t feel like a second full-time job.

If you're constantly pulled in a dozen directions, struggling to teach while juggling clients, and wishing your new hires would just get it faster—you’re not alone. And more importantly, you don’t have to keep doing it the hard way.

Download The Ultimate In-Salon Training Toolkit today and start onboarding your stylists with clarity, confidence, and zero guesswork.

_______

Make sure to subscribe to our YouTube Channel as well!

Visit my Amazon Store for all my favorite products!

Grab your Ultimate In-Salon Training Toolkit!
Website: www.danisekeilitz.com
Instagram: danisekeilitz
Shop my favorite Eufora Products.

  continue reading

Chapters

1. Why Clients Leave Salons Disappointed (00:00:00)

2. Miscommunication: The #1 Client Frustration (00:03:28)

3. Feeling Rushed or Unheard (00:08:23)

4. Poor Hair Health After Services (00:11:43)

5. Inconsistent Salon Experiences (00:15:33)

6. Maintenance Shock and Client Education (00:20:23)

7. Creating Lasting Client Relationships (00:24:13)

154 episodes

Artwork
iconShare
 
Manage episode 506881065 series 3450569
Content provided by Danise Keilitz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Danise Keilitz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send Danise a Text Message.

That sinking feeling when you look in the mirror after a salon visit and realize "this isn't what I wanted" is all too common. Whether you're a stylist or client, this disappointment stems from fixable problems that plague salons everywhere.
The cornerstone of salon satisfaction begins with clear communication. When a client says "just a trim" or "I want it lighter," these seemingly simple phrases carry vastly different meanings depending on who's interpreting them. The solution? Visual references. Stylists should maintain organized inspiration boards, while clients should arrive with photos that illustrate their desires. This visual bridge transforms vague concepts into achievable results, ensuring everyone's speaking the same language before any cutting or coloring begins.
Ready to transform your salon experiences? Whether you're behind the chair or sitting in it, understanding these five critical pain points—miscommunication, feeling unheard, compromised hair health, inconsistent experiences, and maintenance surprises—empowers you to create joyful, satisfying relationships that last. Subscribe now for more industry insights that elevate your hair journey, and share this episode with someone who needs these solutions today!

Subscribe to my YouTube channel

Use my Gloss Genius link to start using today!

______

Train With Confidence. Lead With Impact.

Running a salon is hard enough—training new stylists shouldn’t feel like a second full-time job.

If you're constantly pulled in a dozen directions, struggling to teach while juggling clients, and wishing your new hires would just get it faster—you’re not alone. And more importantly, you don’t have to keep doing it the hard way.

Download The Ultimate In-Salon Training Toolkit today and start onboarding your stylists with clarity, confidence, and zero guesswork.

_______

Make sure to subscribe to our YouTube Channel as well!

Visit my Amazon Store for all my favorite products!

Grab your Ultimate In-Salon Training Toolkit!
Website: www.danisekeilitz.com
Instagram: danisekeilitz
Shop my favorite Eufora Products.

  continue reading

Chapters

1. Why Clients Leave Salons Disappointed (00:00:00)

2. Miscommunication: The #1 Client Frustration (00:03:28)

3. Feeling Rushed or Unheard (00:08:23)

4. Poor Hair Health After Services (00:11:43)

5. Inconsistent Salon Experiences (00:15:33)

6. Maintenance Shock and Client Education (00:20:23)

7. Creating Lasting Client Relationships (00:24:13)

154 episodes

All episodes

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