Stephen Fry's 7 Deady Sins - I will take each one of the Seven Sins in turn, lay them out on the surgical table and poke, prod, pry and provoke in an attempt to try to anatomise and understand them; I hope and believe it will be, if nothing else, delicious fun and something of a change from the usual run of podcastery. Hosted on Acast. See acast.com/privacy for more information.
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Profitable Problems
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Manage episode 501601141 series 1392109
Content provided by Alan Weiss's The Uncomfortable Truth® and Alan Weiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alan Weiss's The Uncomfortable Truth® and Alan Weiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
SHOW NOTES: People want problems solved, even if you caused them! Learn how Katz's Deli and Mercedes Benz have turned problems into profits. Don't look for blame, look for opportunity. No one is as excited about an expected excellent experience as they are about a disappointing experience turned into an excellent experience. Customers tend to tell a huge number of people about their experiences, at their levels—peer-to-peer evangelism. This is why companies that make it their work to make themselves unreachable (welcome to government agencies) are so foolish. Perhaps, instead of saying, "The problem with you is...." you should be saying, "Let me help you do that even better."
…
continue reading
415 episodes
MP3•Episode home
Manage episode 501601141 series 1392109
Content provided by Alan Weiss's The Uncomfortable Truth® and Alan Weiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alan Weiss's The Uncomfortable Truth® and Alan Weiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
SHOW NOTES: People want problems solved, even if you caused them! Learn how Katz's Deli and Mercedes Benz have turned problems into profits. Don't look for blame, look for opportunity. No one is as excited about an expected excellent experience as they are about a disappointing experience turned into an excellent experience. Customers tend to tell a huge number of people about their experiences, at their levels—peer-to-peer evangelism. This is why companies that make it their work to make themselves unreachable (welcome to government agencies) are so foolish. Perhaps, instead of saying, "The problem with you is...." you should be saying, "Let me help you do that even better."
…
continue reading
415 episodes
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