The podcast from the "AI with Arun Show," featuring a conversation with Kishan, the Executive Vice President and General Manager of Agent Force for Service at Salesforce. The discussion focuses on Agent Force, Salesforce's AI platform designed to transform enterprise service, particularly in customer service and IT workflows. A key theme is the shift toward "limitless service" using AI agents to handle routine tasks, allowing human agents to focus on more complex issues and strategic growth. The conversation also covers the unified nature of the Salesforce platform for both customer and employee services, the importance of conversational interfaces through tools like Slack and Teams, and the company's commitment to data security and trust in its AI offerings.

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