This podcast features a conversation with Paul Gottsegen, President and CMO at ISG, who shares insights on the current landscape of AI within the IT service provider ecosystem. Gottsegen discusses the balance between AI-driven cost optimization and innovation, highlighting the challenges companies face in scaling AI projects beyond initial pilot phases. He emphasizes the importance of data, infrastructure, operating models, and governance for successful AI adoption. The discussion also touches on geopolitical factors influencing AI strategy, the impact of AI on IT outsourcing and jobs, and the need for reskilling the workforce to thrive in an AI-infused world, concluding with rapid-fire questions on personal insights and leadership.

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