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The CX Shift AI Just Triggered

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Manage episode 520191719 series 3644905
Content provided by World Wide Technology: Artificial Intelligence Experts. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by World Wide Technology: Artificial Intelligence Experts or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what “good” customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.

The AI Proving Ground Podcast leverages the deep AI technical and business expertise from within World Wide Technology's one-of-a-kind AI Proving Ground, which provides unrivaled access to the world's leading AI technologies. This unique lab environment accelerates your ability to learn about, test, train and implement AI solutions.

Learn more about WWT's AI Proving Ground.

The AI Proving Ground is a composable lab environment that features the latest high-performance infrastructure and reference architectures from the world's leading AI companies, such as NVIDIA, Cisco, Dell, F5, AMD, Intel and others.

Developed within our Advanced Technology Center (ATC), this one-of-a-kind lab environment empowers IT teams to evaluate and test AI infrastructure, software and solutions for efficacy, scalability and flexibility — all under one roof. The AI Proving Ground provides visibility into data flows across the entire development pipeline, enabling more informed decision-making while safeguarding production environments.

  continue reading

Chapters

1. AI Just Flipped CX (00:00:00)

2. Who’s Driving This Shift (00:00:52)

3. Healthcare’s Two-Front War (00:02:25)

4. Data Chaos in Healthcare (00:05:46)

5. Utilities Wake Up (00:06:55)

6. Retail’s Personalization Crunch (00:09:10)

7. Escaping Pilot Purgatory (00:11:15)

8. ROI Wins That Don’t Hurt (00:13:50)

9. The Data Bottleneck (00:16:12)

10. Build the CX Flywheel (00:18:22)

11. The New Digital Front Door (00:20:54)

12. EX = CX (Deal With It) (00:23:58)

13. Burnout Meets Ambient AI (00:26:37)

14. Agentic AI: Real or Hype? (00:28:33)

44 episodes

Artwork
iconShare
 
Manage episode 520191719 series 3644905
Content provided by World Wide Technology: Artificial Intelligence Experts. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by World Wide Technology: Artificial Intelligence Experts or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what “good” customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.

The AI Proving Ground Podcast leverages the deep AI technical and business expertise from within World Wide Technology's one-of-a-kind AI Proving Ground, which provides unrivaled access to the world's leading AI technologies. This unique lab environment accelerates your ability to learn about, test, train and implement AI solutions.

Learn more about WWT's AI Proving Ground.

The AI Proving Ground is a composable lab environment that features the latest high-performance infrastructure and reference architectures from the world's leading AI companies, such as NVIDIA, Cisco, Dell, F5, AMD, Intel and others.

Developed within our Advanced Technology Center (ATC), this one-of-a-kind lab environment empowers IT teams to evaluate and test AI infrastructure, software and solutions for efficacy, scalability and flexibility — all under one roof. The AI Proving Ground provides visibility into data flows across the entire development pipeline, enabling more informed decision-making while safeguarding production environments.

  continue reading

Chapters

1. AI Just Flipped CX (00:00:00)

2. Who’s Driving This Shift (00:00:52)

3. Healthcare’s Two-Front War (00:02:25)

4. Data Chaos in Healthcare (00:05:46)

5. Utilities Wake Up (00:06:55)

6. Retail’s Personalization Crunch (00:09:10)

7. Escaping Pilot Purgatory (00:11:15)

8. ROI Wins That Don’t Hurt (00:13:50)

9. The Data Bottleneck (00:16:12)

10. Build the CX Flywheel (00:18:22)

11. The New Digital Front Door (00:20:54)

12. EX = CX (Deal With It) (00:23:58)

13. Burnout Meets Ambient AI (00:26:37)

14. Agentic AI: Real or Hype? (00:28:33)

44 episodes

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