Have you ever wondered what happens to decades of hard-earned expertise when a veteran employee retires, leaving behind a void that could cost your business clients or even millions in lost productivity? What if AI could transform that "tribal knowledge" into an accessible, video-based library, allowing the next generation to query wisdom in natural language and keep operations running smoothly? And how might preserving human insights through thoughtful tech not only prevent disruptions but actually foster resilience and innovation in an AI-driven world?

In this episode of AI Empowered, host Aaron Douglas chats with Nate Jebb about his mission to bridge generational knowledge gaps in small to mid-sized businesses, particularly in trades and manufacturing. Drawing from his experiences in process documentation and personal curiosity, Nate explains how Veritas uses video interviews, storytelling, and AI-powered tools to capture retiring employees' tacit knowledge—turning it into practical, searchable resources that prevent "if Aaron's there, it's great; without him, we're in trouble" scenarios. The conversation explores the human factors in knowledge transfer, from overcoming resistance to change through beginner's mind questioning, to the real-world impacts on business sales and continuity amid the "silver tsunami" of boomer retirements.

Learn more about Nate Jebb and Veritas Professional Services at https://www.linkedin.com/in/natejebb/.

Learn more about Aaron Douglas at https://www.linkedin.com/in/aaronddouglas/.

Subscribe to the podcast for more insights, read AI Empowered at https://a.co/d/gnLq5Hf or Accelerate your AI Readiness at https://airaa.org/.