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Zach Hawley: Reinventing Customer Success with AI Agents
Manage episode 498979601 series 3671455
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In this episode of AI Chronicles, host Kyle James interviews Zach Hawley, founder of Steerco, a software development company that leverages AI to streamline customer success processes. Zach shares his journey from leading a customer success team at a public SaaS company to founding Steerco, driven by the need to automate tedious tasks. The conversation explores how Steerco integrates AI into its operations, the positive feedback from customers, and the future of AI in the company.
Links:
Steerco Analytics: steercoanalytics.com
GPT Trainer: Automate anything with AI -> gpt-trainer.com
Key Moments:
- Steerco automates tedious tasks for customer success teams.
- Zach Hawley transitioned from a public SaaS company to entrepreneurship.
- AI implementation can significantly reduce time spent on presentations.
- Customer feedback highlights the efficiency gained through AI.
- Steerco's AI allows users to create presentations quickly.
- The company aims to save customers hundreds of hours annually.
- AI is built into Steerco from the ground up, not retrofitted.
- Future initiatives include more agentic workflows and video QBRs.
- Zach emphasizes the importance of passion behind business ideas.
- Steerco is free to use initially, encouraging user engagement.
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