How to Build a Resilient and Empowered Company Culture with Mark Abbott

Agency Journey

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1+ y ago 40:04

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Struggling to get your team aligned on goals and metrics? Wish your company culture was more productive and humane?

Mark Abbott, founder and CEO of Ninety, shares how and the importance to implement tools to empower employees and build a resilient organization. In this episode, Mark discusses the specifics of designing effective scorecards, setting targets vs goals, and getting team member buy-in and so much more.

Episode Insights:

Why companies are complex adaptive systems. The best ones are explicit, coherent and resonant with all stakeholders.
What mastery means being able to teach it to others - true understanding goes deeper than just reading a book.
How to have Leadership through agreements is better than old school "command and control." Scorecards set targets to avoid micromanaging.
Why having 3-5 KPIs per person (quality, quantity, process, show up) provides guardrails and autonomy.
The importance on having a quality, quantity, process and show up element that can be measured in any role.
Why focus on issues, not chasing goals. Green across the board but missing the target shouldn't require intervention.
How implementing scorecards quickly gets alignment. Trust people to know the right KPIs for their role.
Why great companies are extraordinarily productive, humane and resilient.

Resources mentioned in this episode:

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