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Digital Transformation - Rebroadcast with Ema Roloff
Manage episode 484962360 series 2832311
Digital transformation starts with people, not technology. Emma Roloff, Director of North American Property and Casualty Sales, shares her journey from aspiring teacher to insurance technology leader. She emphasizes a people-first approach to digital transformation, advocating for technology to enable process improvements rather than dictate them.
Emma discusses the challenges carriers face, such as balancing backend system improvements with customer-facing experiences, and provides practical advice on engaging stakeholders, choosing the right technology partners, and fostering digital literacy. Her insights on change management highlight the importance of converting skeptics into advocates to accelerate adoption.
Season 9 is brought to you by Berkley Industrial Comp. This rebroadcasted episode is hosted by Greg Hamlin and guest co-host Sam Neer, Group Product Manager with Berkley Alternative Market Technology (BAMTECH).
Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to [email protected].
For music inquiries, contact Cameron Runyan at [email protected]
Chapters
1. Introduction and Guest Overview (00:00:00)
2. Emma's Journey into Insurance (00:01:53)
3. Defining Digital Transformation (00:06:30)
4. The Impact of Backend Processes (00:12:09)
5. Challenges of Digital Transformation (00:15:43)
6. Choosing the Right Technology Partners (00:22:15)
7. Setting Realistic Expectations (00:28:39)
8. Ensuring User Adoption (00:34:35)
9. Gratitude and Closing Thoughts (00:40:30)
120 episodes
Manage episode 484962360 series 2832311
Digital transformation starts with people, not technology. Emma Roloff, Director of North American Property and Casualty Sales, shares her journey from aspiring teacher to insurance technology leader. She emphasizes a people-first approach to digital transformation, advocating for technology to enable process improvements rather than dictate them.
Emma discusses the challenges carriers face, such as balancing backend system improvements with customer-facing experiences, and provides practical advice on engaging stakeholders, choosing the right technology partners, and fostering digital literacy. Her insights on change management highlight the importance of converting skeptics into advocates to accelerate adoption.
Season 9 is brought to you by Berkley Industrial Comp. This rebroadcasted episode is hosted by Greg Hamlin and guest co-host Sam Neer, Group Product Manager with Berkley Alternative Market Technology (BAMTECH).
Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to [email protected].
For music inquiries, contact Cameron Runyan at [email protected]
Chapters
1. Introduction and Guest Overview (00:00:00)
2. Emma's Journey into Insurance (00:01:53)
3. Defining Digital Transformation (00:06:30)
4. The Impact of Backend Processes (00:12:09)
5. Challenges of Digital Transformation (00:15:43)
6. Choosing the Right Technology Partners (00:22:15)
7. Setting Realistic Expectations (00:28:39)
8. Ensuring User Adoption (00:34:35)
9. Gratitude and Closing Thoughts (00:40:30)
120 episodes
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