We already have many of the climate solutions we need. But scaling them is hard. The Green Blueprint is a show about the people who are architecting the clean economy. Every other week, host Lara Pierpoint profiles the founders, investors, and organizational leaders who are solving complex challenges in the quest to build climate technologies fast.
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Episode 19: How automation is transforming contact centres
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Manage episode 275618026 series 2621672
Content provided by Shaun Leisegang. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Shaun Leisegang or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
What an episode. We speak to Kris Watt, Innovation and Automation Manager at RACQ, who tells us about how they are transforming their call centre operations with intelligent automation. We hear how they are driving adoption of unattended automation in their contact centres and how the culture of experimentation has led to the great achievements that Kris has been part of throughout their automation journey.
…
continue reading
42 episodes
MP3•Episode home
Manage episode 275618026 series 2621672
Content provided by Shaun Leisegang. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Shaun Leisegang or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
What an episode. We speak to Kris Watt, Innovation and Automation Manager at RACQ, who tells us about how they are transforming their call centre operations with intelligent automation. We hear how they are driving adoption of unattended automation in their contact centres and how the culture of experimentation has led to the great achievements that Kris has been part of throughout their automation journey.
…
continue reading
42 episodes
All episodes
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