In this episode of A Student of Leadership, Rob Adams discusses the importance of building resilient teams in the food service industry. He highlights the case of Chipotle, which faced a significant crisis in 2015, and how their leadership responded by focusing on recovery and trust-building rather than panic. Adams emphasizes that resilience is a leadership behavior that can be cultivated through structured recovery practices and encourages leaders to create an environment where teams can reset and learn from challenges.

Takeaways

Leadership happens right where you are.

Resilience is about learning how to reset faster.

Chipotle's leadership retrained their teams after a crisis.

Real resilience involves naming the hit and guiding recovery.

Structured recovery behaviors lead to better team performance.

Resilience is a leadership behavior, not just personality.

Creating a reset ritual can help teams recover.

Recognizing team recovery reinforces resilient behaviors.

Leadership spreads through conversation and connection.

Inclusive leadership ensures every voice has a seat.

Sound bites

"Let's do a reset."

Chapters

00:00 Introduction to Leadership and Resilience

01:27 The Chipotle Case Study: Learning from Crisis

03:24 Building Resilient Teams: Practical Strategies