What does it take to lead change in a sector that touches every family, every community, and every generation?

In this episode, we sit down with Dr. Denise Milne, Executive Director of the Alberta Continuing Care Association, to explore the personal and professional journey behind one of Alberta’s most passionate advocates for seniors.

Denise’s story is one of lifelong learning, resilience, and a relentless drive to make a difference. From her early days working in a nursing home alongside her grandfather, to leading major mental health and social service organizations, Denise has seen firsthand the challenges and the opportunities facing Alberta’s aging population. We dive deep into the shifting demographics that are reshaping the province, the government’s billion-dollar commitment to transforming continuing care, and the innovative solutions being developed to support both seniors and the caregivers who stand beside them. Denise shares candid reflections on what it means to build a system that values dignity, respect, and community, and why true leadership means bringing people together, even when the path forward is uncertain.

This is more than a conversation about policy. It’s a look inside the heart of a leader, the realities of a sector in transition, and the collective effort required to ensure every Albertan can age with grace and support.
If you care about the future of healthcare, the power of advocacy, or the stories that shape our communities, this episode is for you.
Listen now and discover what it really means to care.

Chapter 1: Introduction & Alberta’s Aging Demographics
0:00:04 – 0:02:02
Heather Maxwell introduces the episode, highlights Alberta’s changing demographics, and welcomes Dr. Denise Milne.
Chapter 2: Dr. Milne’s Career Journey & Early Influences
0:02:02 – 0:04:07
Dr. Milne shares her background, early experiences in continuing care, and her path through various roles in mental health and government.
Chapter 3: Personal Stories & The Value of Respect in Senior Care
0:04:07 – 0:06:23
Heather and Denise discuss personal family stories, the importance of dignity and respect for seniors, and intergenerational influences.
Chapter 4: The Role and Impact of the Alberta Continuing Care Association (ACCA)
0:06:23 – 0:11:26
Denise explains ACCA’s history, membership, advocacy, and its role in shaping policy and supporting seniors’ care in Alberta.
Chapter 5: Demographic Shifts & The Sandwich Generation
0:11:26 – 0:12:46
Discussion on Alberta’s growing senior population, the impact on healthcare, and the challenges faced by families balancing care for both children and aging parents.
Chapter 6: Supporting Caregivers & Community Involvement
0:12:46 – 0:16:35
Exploring the essential role of informal caregivers, community support, and strategies to help families and seniors remain at home.
Chapter 7: Maxwell Management Group & Purpose-Driven Leadership
0:16:35 – 0:18:26
Heather shares the mission and values of Maxwell Management Group and its commitment to supporting organizations in the sector.
Chapter 8: Government Investment & Infrastructure Challenges
0:18:26 – 0:23:24
Denise discusses Alberta’s budget allocation, the need for new care spaces, think tanks, and position papers on infrastructure and funding.
Chapter 9: Human Resources & Workforce Development
0:23:24 – 0:27:58
Focus on staffing, leadership, and the importance of human resources in delivering quality care for seniors.
Chapter 10: Innovations, Implementation, and the Future of Continuing Care
0:27:58 – 0:33:22
Discussion on workforce strategies, innovations, and the role of ACCA in driving change and supporting the future of seniors’ care.
Chapter 11: Careers in Continuing Care & Leadership Lessons
0:33:22 – 0:34:56
Denise shares advice for those considering a career in continuing care and reflects on her leadership legacy.
Chapter 12: Closing Remarks & Call to Action
0:34:56 – End
Heather and Denise wrap up the conversation, thank listeners, and provide information on how to learn more or get involved.
Let me know if you’d like to adjust the chapter titles or timestamps!