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Why Handel's is keeping the focus on hospitality

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Manage episode 496124935 series 2342524
Content provided by Restaurant Business Magazine. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Restaurant Business Magazine or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Why doesn’t Handel’s Homemade Ice cream have an app?

This week’s episode of the Restaurant Business podcast A Deeper Dive features Jennifer Schuler, CEO of the Ohio-based Handel’s Homemade Ice Cream.

This is a great conversation. Handel’s was founded in Youngstown Ohio in 1945. It has been franchising for decades. But it has taken off last year—sales rose 38%.

Schuler was named CEO early last year and we wanted to talk with her about the brand and its strategies.

We talk about the chain’s extensive menu of ice cream flavors and how it trains franchisees to make that ice cream on site.

We also talk about the need for hospitality in that business and specifically why that chain doesn’t have its own mobile app. We also talk about why brands thrive when they focus more on hospitality.

We’re talking ice cream on A Deeper Dive so please check it out.

  continue reading

376 episodes

Artwork
iconShare
 
Manage episode 496124935 series 2342524
Content provided by Restaurant Business Magazine. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Restaurant Business Magazine or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Why doesn’t Handel’s Homemade Ice cream have an app?

This week’s episode of the Restaurant Business podcast A Deeper Dive features Jennifer Schuler, CEO of the Ohio-based Handel’s Homemade Ice Cream.

This is a great conversation. Handel’s was founded in Youngstown Ohio in 1945. It has been franchising for decades. But it has taken off last year—sales rose 38%.

Schuler was named CEO early last year and we wanted to talk with her about the brand and its strategies.

We talk about the chain’s extensive menu of ice cream flavors and how it trains franchisees to make that ice cream on site.

We also talk about the need for hospitality in that business and specifically why that chain doesn’t have its own mobile app. We also talk about why brands thrive when they focus more on hospitality.

We’re talking ice cream on A Deeper Dive so please check it out.

  continue reading

376 episodes

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