When you watch this process unfold in company after company, it is indeed a pleasure and an honor. The employees are telling me that they are on board and want to make the company better. And surprisingly, this happens very quickly.

In this chapter, we delve into the Process Map and it is a mind blower. An interesting thing about doing a process map is that all the hidden components of the Tribal Knowledge get exposed. And because the people manning the process are not stupid, we get great ideas to address the solutions of these undocumented processes. The reason that there are over 60 steps in the process map (undocumented until the class began looking into it) is that no one was controlling and measuring the process to see all this stuff. When you go through any Process Map you expose a lot of the secretive Tribal Knowledge. And so as the company goes forward, employees will see problems in the process and document the appropriate steps to improve these problems.