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Content provided by Andy Steuer, Neal Polachek, Greg Sterling, and John Girard, Andy Steuer, Neal Polachek, Greg Sterling, and John Girard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andy Steuer, Neal Polachek, Greg Sterling, and John Girard, Andy Steuer, Neal Polachek, Greg Sterling, and John Girard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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AI Is Reinventing the Service Industry—And Your Job Might Get Upgraded

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Manage episode 515474228 series 3579501
Content provided by Andy Steuer, Neal Polachek, Greg Sterling, and John Girard, Andy Steuer, Neal Polachek, Greg Sterling, and John Girard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andy Steuer, Neal Polachek, Greg Sterling, and John Girard, Andy Steuer, Neal Polachek, Greg Sterling, and John Girard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

AI isn’t just coming for your job. It’s upgrading it. In this episode of 4 Guys Talking About AI, the crew digs into how automation is reshaping the $16 trillion global service industry, freeing up workers from repetitive tasks and boosting both profit and satisfaction.
We explore:
💼 General Catalyst’s multibillion-dollar bet on automating professional services
📞 How Square’s new voice ordering agents are rewriting the rules of customer experience
🏨 The human touch: what a Stockholm hotel taught us about tech-enabled hospitality
🧩 OpenAI’s next move to become the operating system of everything: apps, agents, and commerce included
📊 Why AI adoption keeps climbing despite public hesitation
From law firms to local restaurants, AI’s biggest success stories are happening behind the scenes and are quietly transforming how we serve, sell, and connect.
Links mentioned in this episode:
🔗 The AI services transformation may be harder than VCs think
▶️ LinkedIn Co-Founder Opens Up on the Reality of AI Job Loss
🧠 Generative AI & Adobe Express Report
💳 Square Releases AI
⚙️ Sam Altman and Jony Ive’s AI Device (WIRED)
🚀 OpenAI DevDay
🛍️ OpenAI Partners with Etsy & Shopify / ChatGPT Checkout (Reuters)
📱 Introducing Apps in ChatGPT
🔥 Sora Hits 1M Downloads Faster Than ChatGPT (TechCrunch)
🎬 MPA Issues Statement on OpenAI’s Recent Release of Sora 2
📊 Artificial Intelligence in Daily Life: Views and Experiences (Pew Research)
🔔 Don’t miss what’s next in the AI revolution—subscribe for new episodes every week.
💬 How do you feel about AI in customer service—better or worse? Drop your thoughts below.
🎧 Listen to 4 Guys Talking About AI wherever you get your podcasts.
Tune in now on Spotify, Apple Podcasts, and all major podcast platforms.
----------
🎙️ About the Podcast 4 Guys Talking About AI: Join four industry pros as they explore the latest breakthroughs in AI technology. Each episode delivers fresh insights, expert opinions, and in-depth discussions on the future of AI. Tune in on YouTube and in all your favorite audio-streaming platforms and stay ahead of the curve! 🚀🤖

  continue reading

47 episodes

Artwork
iconShare
 
Manage episode 515474228 series 3579501
Content provided by Andy Steuer, Neal Polachek, Greg Sterling, and John Girard, Andy Steuer, Neal Polachek, Greg Sterling, and John Girard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andy Steuer, Neal Polachek, Greg Sterling, and John Girard, Andy Steuer, Neal Polachek, Greg Sterling, and John Girard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

AI isn’t just coming for your job. It’s upgrading it. In this episode of 4 Guys Talking About AI, the crew digs into how automation is reshaping the $16 trillion global service industry, freeing up workers from repetitive tasks and boosting both profit and satisfaction.
We explore:
💼 General Catalyst’s multibillion-dollar bet on automating professional services
📞 How Square’s new voice ordering agents are rewriting the rules of customer experience
🏨 The human touch: what a Stockholm hotel taught us about tech-enabled hospitality
🧩 OpenAI’s next move to become the operating system of everything: apps, agents, and commerce included
📊 Why AI adoption keeps climbing despite public hesitation
From law firms to local restaurants, AI’s biggest success stories are happening behind the scenes and are quietly transforming how we serve, sell, and connect.
Links mentioned in this episode:
🔗 The AI services transformation may be harder than VCs think
▶️ LinkedIn Co-Founder Opens Up on the Reality of AI Job Loss
🧠 Generative AI & Adobe Express Report
💳 Square Releases AI
⚙️ Sam Altman and Jony Ive’s AI Device (WIRED)
🚀 OpenAI DevDay
🛍️ OpenAI Partners with Etsy & Shopify / ChatGPT Checkout (Reuters)
📱 Introducing Apps in ChatGPT
🔥 Sora Hits 1M Downloads Faster Than ChatGPT (TechCrunch)
🎬 MPA Issues Statement on OpenAI’s Recent Release of Sora 2
📊 Artificial Intelligence in Daily Life: Views and Experiences (Pew Research)
🔔 Don’t miss what’s next in the AI revolution—subscribe for new episodes every week.
💬 How do you feel about AI in customer service—better or worse? Drop your thoughts below.
🎧 Listen to 4 Guys Talking About AI wherever you get your podcasts.
Tune in now on Spotify, Apple Podcasts, and all major podcast platforms.
----------
🎙️ About the Podcast 4 Guys Talking About AI: Join four industry pros as they explore the latest breakthroughs in AI technology. Each episode delivers fresh insights, expert opinions, and in-depth discussions on the future of AI. Tune in on YouTube and in all your favorite audio-streaming platforms and stay ahead of the curve! 🚀🤖

  continue reading

47 episodes

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