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073: Customer Care and Social Listening [Brooke Sellas]

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Manage episode 242321405 series 2469817
Content provided by ResponseSuite. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ResponseSuite or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Dealing with customer care and customer complaints (we all get them) is an important part of any business, but it can be tricky to know the best way to handle it.

Brooke Sellas is here to discuss how customer care has shifted into the ‘Twitter generation' and how we can make the most of social listening to give our customers a better experience when dealing with queries and complaints.


  continue reading

101 episodes

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iconShare
 
Manage episode 242321405 series 2469817
Content provided by ResponseSuite. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ResponseSuite or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Dealing with customer care and customer complaints (we all get them) is an important part of any business, but it can be tricky to know the best way to handle it.

Brooke Sellas is here to discuss how customer care has shifted into the ‘Twitter generation' and how we can make the most of social listening to give our customers a better experience when dealing with queries and complaints.


  continue reading

101 episodes

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