Best The Apprentice Approach Podcast Podcasts (2025)

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Setting Customer Exceptions in Auto Service: Beyond the Customer is Always Right 18:19

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15d ago18:19

18:19

Join us as we challenge the age-old notion that the customer is always right and explores more effective strategies for setting and exceeding customer expectations. Using examples from leading businesses like Apple, we discuss how to establish realistic service promises and the benefits of under-promising and over-delivering Andrew has a variety of…

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Talent Development in Auto Workshops: From Recognition to Reward 13:50

1M ago13:50

13:50

We explore the final piece of the 'three R'S' in talent management: recognition to reward. We discuss transforming criticism into constructive feedback, effective recognition programs, and the importance of budgeting time for learning. We highlight practical tips and shares personal stories to illustrate the unique development paths of different te…

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Training in Place Vs. Training Out of Place: New Approaches to Auto Workshop Talent Development 16:26

2M ago16:26

16:26

We delve into innovative methods for developing skills within auto workshops. Our discussion contrasts traditional 'training out of place' with the emerging 'training in place' approach, emphasising the benefits of microlearning and gamification. Andrew highlights the critical importance of closing knowledge gaps to improve efficiency and safety, u…

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Talent Management in Automotive Workshops: Beyond 'They Should Know That' 17:39

2M ago17:39

17:39

Join us as we explore why the phrase 'they should know that' might mask deeper issues and provide practical strategies for understanding and developing team capabilities. With engaging anecdotes, such as a case study on software updates, Andrew introduces the 'learning triangle' to explain knowledge gaps in complex situations. The discussion tackle…

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Community 04: What We Avoid in Community (featuring David Kim) 50:18

3M ago50:18

50:18

What kind of community do we desperately long for, and yet, what are we often unwilling to do to form it? Join John Mark Comer and Shelbi Shutt as they explore five practices for cultivating community, featuring testimonials from real-life practitioners, and an interview with luminary David Kim. In this episode’s luminary interview, John Mark and D…

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Community 03: Overcoming Shame — The Ancient Enemy of Community (featuring Dr. Curt Thompson) 1:01:21

3M ago1:01:21

1:01:21

What is the main culprit behind so much disconnection and damage in our relationships? Join John Mark Comer and Shelbi Shutt as they explore the universal experience of shame, featuring conversations with everyday people in the West, testimonials from real-life practitioners, and an interview with shame expert Dr. Curt Thompson. In this episode’s l…

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Community 02: Family Systems and Life in Community (featuring Jay and Danielle Pathak) 54:52

4M ago54:52

54:52

Is Grandpa really in my bones? Join John Mark Comer and Shelbi Shutt as they explore the topic of Family Systems, featuring conversations with everyday people in the West, testimonials from real-life practitioners, and an interview with luminaries Jay and Danielle Pathak. In this episode’s luminary interview, John Mark, Jay, and Danielle explore Fa…

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Community 01: Rediscovering Jesus’ Vision for Family (featuring Andy Crouch) 1:05:46

4M ago1:05:46

1:05:46

How can we cultivate the deep relationships Jesus invites us toward in an age of isolation, transience, and superficiality? Join John Mark Comer and Shelbi Shutt as they explore the topic of kinship groups, featuring conversations with everyday people in the West, testimonials from real-life practitioners, and an interview with luminary Andy Crouch…

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Workshop Efficiency Myths: Why Wait Jobs Don't Equal Faster Work 23:52

5M ago23:52

23:52

In this episode we address the common misconception that weight jobs lead to faster work. The discussion covers why hovering doesn't expedite repairs, the impacts of context shifting on diagnostic tasks, and effective strategies for managing customer expectations. Andrew shares practical insights and anecdotes, including an innovative solution from…

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Automotive workshop efficiency, problem solving techniques that get results. 20:35

5M ago20:35

20:35

This episode tackles the myth about meeting and exceeding customer expectations in the automotive workshop environment. Andrew argues that true efficiency and customer satisfaction stem from installing expectations before exceeding them, rather than just meeting or surpassing them post-hoc. The discussion covers the importance of structured thinkin…

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Unlocking Efficiency in Automotive Workshops: Strategies For Effective Problem Solving and Diagnostic Techniques 20:20

6M ago20:20

20:20

In this episode we discuss strategies for improving problem-solving and diagnostic techniques in automotive workshops. We examine the importance of quality job card information and address the myth that customer-provided descriptions are always sufficient. We underscore how crucial it is for service advisors to gather specific, tested, and actionab…

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Debunking the Myth: Why Knowledge Doesn’t Always Equal Action in Automotive Repairs 17:28

6M ago17:28

17:28

We delve into the common misconception that knowledge automatically translates to action in automotive workshops. We uncover the reasons why information alone is not enough to spark performance. We emphasise the importance of understanding the relationship between beliefs and behaviour to improve workshop efficiency. Highlights include a compelling…

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Scripture 04: Reading Scripture as a Spiritual Discipline 28:42

6M ago28:42

28:42

John Mark and guests Dr. Tim Mackie, Dr. Brittany Kim, and Hakeem Bradley explore what it means to read Scripture as a spiritual discipline and why, as apprentices of Jesus, reading is ultimately about following him and becoming like him. Reading Scripture aloud in groups, a tradition rooted in early house churches, allowed for a shared, transforma…

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Scripture 03: Unlocking the Wisdom of Scripture 55:58

6M ago55:58

55:58

John Mark and BibleProject’s Dr. Tim Mackie, Dr. Brittany Kim, and Hakeem Bradley discuss what it means to approach Scripture as “wisdom literature” and “meditation literature.” Wisdom literature encourages readers to internalize God’s values, making decisions that promote flourishing for themselves and others. Meditation literature invites readers…

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The Myth of Action: How to Improve Efficiency and Effectiveness in Automotive Repairs 18:32

7M ago18:32

18:32

We discuss the myth that being busy means being effective in automotive repairs. Andrew emphasises the need for correct action and structured thinking over mere busyness. We explore diagnostic strategies, the importance of pausing to think, and how technicians can improve problem-solving skills. Practical insights and anecdotes illustrate how effic…

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Scripture 02: Scripture as a Cross-Cultural Experience 42:33

7M ago42:33

42:33

BibleProject’s Dr. Tim Mackie, Dr. Brittany Kim, and Hakeem Bradley continue a conversation with John Mark around BibleProject’s seven-part paradigm for understanding Scripture. Episode 02 addresses common struggles with interpreting ancient texts, such as reconciling difficult laws or cultural norms with modern values, and how to approach puzzling…

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Scripture 01: Three Problematic Approaches to Scripture 47:06

7M ago47:06

47:06

In this first episode of the Scripture season of the Rule of Life podcast, John Mark is joined by BibleProject scholars Dr. Tim Mackie, Dr. Brittany Kim, and Hakeem Bradley for a conversation on the nature of Scripture and our relationship with it. Common traditional approaches to Scripture — such as the “reference book” approach, the “domesticated…

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Debunking Common Myths in Automotive Workshops: Boost Productivity! 24:06

7M ago24:06

24:06

We delve into the concept of 'true myths'—commonly held beliefs that are only partially true or entirely false—and their impact on productivity in automotive workshops. The discussion kicks off with an exploration of the myth that 'not spending money equals saving money,' using real-world examples to illustrate how this false economy can cost busin…

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The Unsung Hero: The Role of the Workshop Foreman 21:57

9M ago21:57

21:57

In this episode, Andrew discusses the critical role of the workshop foreman in ensuring the smooth and efficient operation of a business. They delve into the various roles and responsibilities of foremen, such as driving production, quality control, training technicians, and managing workplace culture. The conversation highlights the lack of formal…

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Resourcefulness and Rewards: Redefining Technician Engagement 17:01

10M ago17:01

17:01

In this episode of the Friction-less Workshop Podcast, automotive trainer and coach Andrew Uglow dives into the nuances of balancing management practices with technician resourcefulness to achieve optimal performance. Hosted by Anthony Perl, the discussion explores strategies for fostering trust, effective staff retention, and achieving a harmoniou…

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Generosity 06: Roundtable with John Cortines, Jimmy Mellado, Sara Miller, and Christian Huang 1:06:22

10M ago1:06:22

1:06:22

In this second roundtable on Generosity, John Mark is joined by John Cortines, co-author of God and Money; Jimmy Mellado, president of Compassion International; Sara Miller, founder of A House on Beekman and partner at Praxis Labs; and Christian Huang, president of Mobilize Love. This wide-ranging conversation explores nuanced issues around giving …

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Generosity 05: Roundtable with Reward Sibanda, Patrick Johnson, and April Chapman 57:23

10M ago57:23

57:23

John Mark leads the first of two roundtable conversations with leaders who have devoted a significant share of their lives to advancing generosity and giving. This episode features Reward Sibanda, senior advisor for church relations at World Vision International; Patrick Johnson, founder of Generous Church; and April Chapman, CEO of Generous Giving…

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Fixing the Unfixable: The True Challenges of a Technicial 21:45

10M ago21:45

21:45

In this episode of the Friction-Less Workshop podcast, we discuss the intricate aspects of technician management. We explore the importance of clear problem identification, technician engagement, and evolving management practices to enhance performance and efficiency in automotive workshops. Key topics include understanding the root cause of issues…

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Peak Performance: Sustainable Strategies for Success 17:47

11M ago17:47

17:47

Join hosts Anthony Perl and automotive trainer and coach Andrew Uglow as they delve into the concept of peak performance in automotive workshops. They discuss challenges such as engaging technicians, creating a supportive culture, and avoiding unsustainable demands. The conversation explores the importance of trust, discretionary effort, and unders…

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Peak Performance: When and Why It Matters in the Workshop 21:03

11M ago21:03

21:03

By Andrew Uglow

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Generosity Testimonial 04: Josh & Abbi 16:06

11M ago16:06

16:06

Josh and Abbi learned early on in marriage to live on a meager income – just enough to cover essential needs, and not much else. Today they consider it a gift, because it taught them how little they really needed. When they did make enough for a small surplus and sensed the pull of materialism, they incorporated practices into their lives to mainta…

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Generosity 04: Be Generous to the Poor 46:45

12M ago46:45

46:45

The early church was marked by extravagant generosity to the poor. Followers of Jesus formed socioeconomically diverse communities that cared for each other like family, something unheard of in the 1st century Greco-Roman world. All of this was in response to the teachings of Jesus and the Apostles, which repeatedly emphasize the call to care for t…

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Generosity Testimonial 03: Lola 8:41

12M ago8:41

8:41

Lola grew up in a family that, in her words, “gave with ease.” When she joined a community of followers of Jesus, she experienced the same generosity during a period of unexpected difficulty. Taking in generous love softened her heart and kindled a desire to show up for others in need. This podcast accompanies the Generosity Practice, a four-sessio…

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Generosity 03: Everything Belongs to God 49:23

12M ago49:23

49:23

From the first pages of Scripture, this simple truth is clear: We are guests in God’s world. Our role is that of a steward, not an owner, and in that role, we are entrusted with God’s resources for our own good and for the good of others. Through careful examination of key passages such as Luke 12 and 2 Corinthians 8 and 9, John Mark Comer and Chri…

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Boosting Technician Engagement: The Keys to Success 18:28

12M ago18:28

18:28

In this episode of the Frictionless Workshop podcast, we discuss the critical aspects of technician engagement, focusing on retention, development, and management styles. We debunk common myths, reflecting on Henry Ford's business philosophies and how they relate to modern workplaces. With a deep dive into the challenges and solutions in the automo…

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Generosity Testimonial 02: Sunny 12:16

12M ago12:16

12:16

Sunny believes that how we use money is a concrete reflection of what we truly value. That conviction, along with the understanding that everything he owns is really God’s, has produced a lifestyle of increasing generosity in his family. As an engineer, Sunny knows that measuring and reporting is key to improving, and he’s given that same scrutiny …

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Generosity 02: Watch Out for Greed! 42:01

12M ago42:01

42:01

Accumulation and acquisition are often celebrated as the path to security and happiness, but Jesus warns against the broken human desire to always want more. In Episode 02 of the Generosity Season, John Mark and Christian Dawson explore how Jesus’ way of generosity can set us free from enslavement to greed and slowly train our hearts to be deeply h…

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Generosity Testimonial 01: Jim and Jan 8:59

12M ago8:59

8:59

Jim and Jan faithfully tithed over the years, but their vision for generosity was dramatically expanded through a Generous Giving conference. After hearing Jesus’ counterintuitive words on money and listening to testimonials from people who’d given over $100 million over their lifetime, they left with a deep conviction that everything they had was …

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Generosity 01: There is More Joy in Giving Than Receiving 42:17

1y ago42:17

42:17

The practice of generosity, and specifically our open-handedness with money, is not a peripheral issue in the teachings of Jesus. It is a central aspect of our apprenticeship to him. It is also a counterintuitive pathway to joy. Jesus’ teaching on money and possessions sound absurd or even reckless to our modern ears. Yet social science over the la…

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How do you get resourcefulness? 23:12

1y ago23:12

23:12

Join us as we dive deep into the world of technical resourcefulness! We unpack the organised strategies and tactics that set apart the most resourceful automotive technicians. We kick off with a jaw-dropping tale of 196 fault codes on a single car and discuss how to cut through the chaos without breaking the bank . We also explore how workshop owne…

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Unlocking the Resourceful Technician Formula 22:54

1y ago22:54

22:54

We unpack the 'Resourceful Technician Formula,' a game-changing approach used by top automotive gurus to thrive in complex, high-pressure environments. Discover the three key components—mindset, meaning, and method—and how mastering them can set you apart. Learn about managing mental friction, finding your personal meaningful purpose, and maintaini…

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How Neurobehavioral Modelling can transform automotive technicians 23:11

1y ago23:11

23:11

Join us thrilling journey into the realm of resourcefulness in technical training. We share eureka moments, revealing how neurobehavioral modelling can transform ordinary technicians into industry elites. Don’t miss the laugh-out-loud story of a Dodge Viper mishap that underscores the importance of clear communication and innovative problem-solving…

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Unlocking Skills and Cost: Redefining Automotive Training 20:41

1y ago20:41

20:41

Join us as we explore the intricacies of training automotive technicians and the hidden financial strains businesses endure during this period. Discover why first-year apprentices are only 25% productive and the staggering amount of information needed to work across various car brands. We'll demystify the concept of 'resourcefulness' and explain wh…

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Unlocking Technical Excellence: The Power of Resourcefulness 17:04

1y ago17:04

17:04

Traditionally, training has focused on an expansive array of technical knowledge, but has underestimated the power of teaching resourcefulness. Learn how this overlooked skill can transform technicians into problem-solving gurus who accelerate your business's success. Plus, part 2 of a classroom acronym blunder Andrew has a variety of free download…

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Automotive Industry Challenges: Skills, Solutions, and Success 24:03

1y ago24:03

24:03

Struggling to find qualified techs in a world of Teslas and self-driving cars? Dive headfirst into the wrenching world of the automotive skills shortage. We'll crack open the difference between a skills gap and a skills abyss, and explore the challenges of training techs in a high-speed industry. Andrew even shares a hilarious (and eye-opening) sto…

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Unlocking Talent: Technical Development Roadmap 24:11

1+ y ago24:11

24:11

Let's talk real about the grease under the fingernails of technical training. This episode, we're digging deeper than dusty manuals and routine oil changes. We're breaking the "technical training only" curse and uncovering the hidden horsepower in your crew. Forget robots on the assembly line – we're talking about unleashing the human potential wit…

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Fostering Technician Engagement Beyond Just Financial Incentives 24:46

1+ y ago24:46

24:46

Ep 5: Fostering Technician Engagement Beyond Just Financial Incentives We smash open the myth of the "money-motivated mechanic" and reveal their true passions - problem-solving, tinkering with cars, and making a difference. Join us as we explore how focusing on technician well-being, not just paychecks, unlocks magic under the hood. You'll discover…

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OOPS! - The Biggest Workshop Myth Busted! 19:12

1+ y ago19:12

19:12

Join us as we explore the invisible forces grinding down your business and discover the unexpected culprits behind them. Buckle up for a mind-bending ride through leadership styles, internal beliefs, and the surprising truth about who's really in control. You'll learn how to identify and eliminate friction points, watch your efficiency soar, and re…

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Your Workshop MVP & Why That Matters - part 2 19:39

1+ y ago19:39

19:39

Ditch the showroom sparkle and head straight for the heart of the workshop, where real automotive heroes get greasy! This episode throws the spotlight on technicians, the often-underrated engine that drives your business. We'll smash the "knuckle-dragging mechanic" myth and reveal them as the skilled experts they truly are. Buckle up for an insight…

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Your Workshop MVP & Why That Matters - part 1 18:32

1+ y ago18:32

18:32

Stuck chasing solutions for elusive problems? Dive deep into this episode as we crack the code on nailing the right problem before you even think about the fix. Learn the art of accurate definition, uncovering the true culprit lurking beneath the surface. Unleash the power of patterns hidden in data, transforming problems from isolated incidents in…

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Moving From 'Friction' to 'Friction-less' 18:35

1+ y ago18:35

18:35

Feeling stuck in a business rut? Buckle up! Andrew, fresh from the automotive trenches, shares his grease-stained wisdom on revving up your workforce and leaving outdated strategies in the dust. He tackles the skills shortage head-on, offering practical ways to attract and keep top talent. Forget unmotivated cogs in your machine – Andrew unlocks th…

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Solitude 06: Question + Response 48:32

2y ago48:32

48:32

How often should I practice solitude? What if I don’t have a good time or the right place to practice solitude? What if solitude makes me more anxious? These are all questions that you, our audience, wanted help with! Join John Mark Comer, Bethany Allen, and Bryan Rouanzoin on this final Question and Response episode of season 4 of the Rule of Life…

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Solitude 05: Encountering Our God with Emily P. Freeman 48:42

2y ago48:42

48:42

In this podcast season so far, we’ve discussed two encounters that we may experience during solitude — an encounter with ourselves and an encounter with God. In this final interview of the season, John Mark Comer and Bryan Rouanzoin interview Emily P. Freeman about how solitude enables us to encounter the living God. Through this encounter, we can …

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Solitude 04: Encountering Our Enemies with Ken Shigematsu 47:45

2y ago47:45

47:45

In solitude, we not only encounter ourselves and who we are before God, we also encounter the voices of others. We can be met with fear, regret, and external voices that may be challenging to distinguish from God or ourselves. Is this why solitude can be so challenging? How can we tell the difference between God’s voice and the voice of the enemy? …

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Solitude 03: Encountering Our Self with Bethany Allen 51:57

2y ago51:57

51:57

Solitude is a place of encounter, where we confront the reality of who we are before God. There are so many voices, including our own false selves, that we use to curate who we are. But in solitude, we encounter our true selves — created and loved by God. And we are free to bring all of our selves before God for healing, prayer, and reflection. In …