Best Solution Net Systems Podcasts (2025)

1
Doing the hard yards: Tackling the hard to abate sectors for net zero 24:36

Play Pause

2d ago24:36

24:36

Join Bryden Wood's Martin Wood and Adrian La Porta as they explore the most difficult parts of the economy to decarbonise – the mission to make the toughest sectors of our economy carbon-neutral. Inspired by the Climate Change Committee's recent findings, this episode unpacks why industries such as steel, cement, chemicals, and aviation pose unique…

1
What Makes People Stay: How to Lead Support Teams with Purpose | Episode 15 40:52

4d ago40:52

40:52

Let’s face it, support roles don’t always get the credit they deserve. Too often, people see them as just a pit stop on the road to something “better.” But what if it could be both a launchpad and a place worth landing? In this episode, I talk with Alex Plasket, one of those rare leaders who makes people want to stay. His team isn’t just high-perfo…

1
Converting ambition into action: Lessons from London Climate Action Week 2025 37:39

9d ago37:39

37:39

In this episode, Mark Lee is joined by ERM colleagues Mathias Lelievre, Linden Edgell and Andrew Probert to unpack their key takeaways from London Climate Action Week (LCAW) 2025. Together, they reflect on evolving business approaches to sustainability quantification and implementation, and explore how climate strategy is adapting during current gl…

1
Building A 'Go-To' Clinic: The Hidden Confidence Crisis: What Your New Therapist Won't Tell You 32:21

13d ago32:21

32:21

In this episode of the ‘Go-To’ Physio podcast, David O'Sullivan and Paddy Mulligan discuss the hidden confidence crisis faced by new therapists in private practice. They explore the common challenges in hiring, the importance of communication and setting clear expectations, and how to build confidence in new hires. The conversation emphasizes the n…

1
Advanced Nuclear Energy: Aalo Atomics & the Future of Power 33:45

16d ago33:45

33:45

Join Jaimie Johnston MBE on the Bryden Wood Podcast for an insightful discussion on the innovations within advanced nuclear energy and their impact on global power security. Featuring Jon Guidroz, SVP at Aalo Atomics, this episode explores how cutting-edge reactor technologies are addressing fundamental challenges in energy supply, including the dr…

1
AI Isn't Plug-and-Play: How to Actually Get Support Data Right | Episode 14 30:07

19d ago30:07

30:07

No matter what industry you're in, everyone’s talking about AI. In support, it’s either the shiny new tool that’s supposed to fix everything or the thing causing confusion, pressure, and a lot of “what now?” moments for team leads. But what does a realistic AI strategy actually look like? This week on Live Chat with Jen Weaver, I’m joined by Craig …

1
Rebuilding Ukraine: Industrialised Construction & Energy Solutions | Martin Wood & Jaimie Johnston MBE 22:03

22d ago22:03

22:03

Join Bryden Wood's Jaimie Johnston MBE and Martin Wood for an important discussion on Ukraine's reconstruction. Inspired by a recent UCL report in which Martin contributed, this episode explores how industrialised construction, enhanced energy security, and advanced digital tools offer compelling ideas to drive efficient and sustainable rebuilding …

1
Navigating the Energy Debate: Challenges and Solutions | Martin Wood, Adrian La Porta and John Dyson 39:19

1M ago39:19

39:19

Join Bryden Wood's co-founder Martin Wood, Technical Director Adrian La Porta, and Professor John Dyson as they discuss the critical state of the global energy grid. Triggered by recent power outages in Spain and Portugal, this episode uncovers the hidden complexities of integrating renewables, the intensifying demand from new technologies like AI,…

1
Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data 37:54

1M ago37:54

37:54

Support teams are swimming in data, but how much of it actually helps you make better decisions? In this episode, I’m joined by Craig Stoss, VP of Partner Solutions at Kodif, to talk about the two biggest data mistakes support teams keep making and how to fix them. Craig’s been in the CX and support world for over 25 years, and he’s walking us thro…

1
Episode 31: Achieving zero freshwater use featuring Cemex 42:09

1M ago42:09

42:09

In this episode, Mark Lee is joined by Vicente Saiso Alva, Global Vice President of Sustainability at Cemex, and Greg Koch, Technical Consulting Director at ERM, to discuss Cemex’s recent achievement of zero freshwater use and how companies can better manage water risk in their operations. Their conversation covers: · Cemex’s zero freshwater use ac…

1
Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results 40:13

2M ago40:13

40:13

Have you ever felt like your support dashboard is just a bunch of numbers no one really connects with? In this episode, Jen sits down with Mario Guisado to talk about building dashboards that actually tell a story. Mario walks through his six-step process for making data useful: how to choose the right metrics for the right audience, resonate with …

1
From Lead to Head of Support: A Blueprint for Your First Three Projects 45:19

2M ago45:19

45:19

What actually changes when you become head of support? In this episode, Jen sits down with Idit Matas—a global support leader with experience at Datadog and Firebolt—to unpack the first 90 days of head-of life. From auditing global coverage and designing on-call rotations, to redefining escalation paths and collaborating cross-functionally, Idit of…

1
Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams 43:25

3M ago43:25

43:25

What does it actually take to build a psychologically safe, people-centered support org? Alex Armstead will share with us 5 solid strategies you can start implementing now. With nearly a decade at Clever (a unicorn in the tech world 🦄) and roots in both teaching and support, Alex shares exactly how they’ve built internal systems that support retent…

1
The $5 Million Safety Net: How to Build Premier Support That Pays For Itself 40:01

3M ago40:01

40:01

What do you do when your highest-revenue customers need (and expect) more than your basic support offering? If you're Miles Goldstein, you create a Premier Support program that delivers real relationships and real retention. With 20+ years leading global support orgs at B2B SaaS companies, Miles joins our us to unpack how to design and launch a Pre…

1
Episode 30: Navigating the EU Omnibus 39:28

3M ago39:28

39:28

In this episode, Mark Lee speaks to Johann Weicht, Jennifer Klie and Aiste Brackley about the latest updates to the EU Omnibus regulation. The Omnibus proposals aim to streamline the CSRD, CSDDD, EU Taxonomy and CBAM are expected to bring significant changes to the regulated sustainability disclosure and due diligence landscape. The episode delves …

1
Episode 29: Transforming towards sustainable chemicals featuring WBCSD and Syensqo 45:56

3M ago45:56

45:56

In this episode, Mark Lee is joined by Anne-Laure Brison, Senior Manager of Circular Products and Materials at World Business Council for Sustainable Development (WBCSD); Titta Rosvall-Puplett, Chief Sustainability Officer at Syensqo; and Cristina Pellegrino, ERM Global Industry Leader of Chemicals, to discuss “Towards Planet Positive Chemicals, A …

1
Courage to Teach: How Help Scout Turns Classes into Revenue 39:35

3M ago39:35

39:35

What do you do when 1:1 product demos become unsustainable? If you're Alison Groves, you scale—strategically, efficiently, and with a whole lot of heart. Alison, Customer Education Lead at Help Scout, joins Jen to break down how she turned live classes into a high-converting, one-to-many program. With a background in support and onboarding at place…

1
110) "Sustainability is Not Just a Buzzword" | LIVE Panel Recording 53:42

4M ago53:42

53:42

I'm so excited to be bringing you this special edition episode featuring the recording of our LIVE panel discussion in Chicago with Chicago Fair Trade and 3 of their business members. This was such a fun event to uncover the powerful stories behind these purpose-driven founders in Chicago and what ethically-made and sustainably-made mean in practic…

1
Tone Matters: The Document That Keeps Buzzsprout’s Support Team Unified 45:55

4M ago45:55

45:55

How do you keep a support team sounding human, helpful, and on-brand as it grows? When scaling, tone drift can turn great support into inconsistent and robotic interactions. Priscilla Brooke, Head of Podcaster Success at Buzzsprout, joins us to share how her team created a Tone Document that ensures every interaction stays clear, friendly, and alig…

1
Agile CX: Steph Uses Dev Sprints to Focus Team Energy 40:11

4M ago40:11

40:11

Steph Hardy, Customer Solutions Engineer at Guru, wanted to become even more efficient with her colleagues—so she borrowed a playbook from engineering and brought Agile sprints to CX. In this episode, Steph shares how she adapted the sprint framework to fit her team’s workflow, helping them stay focused, reduce redundant work, and increase feature …

1
From Crisis to Connection: A Community-Designed Solution to Prevent Homelessness 20:15

5M ago20:15

20:15

In the final episode of our special series on the Collaboratory and solutions to homelessness, we dive into the transformative solution that emerged from our work: Resource Connection Hubs. These Hubs, designed by those with lived experience, aim to address a critical gap in the homelessness response system—helping people find the resources they ne…

1
From Zero to Scalable: Brittany Ferguson Builds Support Teams 34:23

5M ago34:23

34:23

Starting as the first (or only) support hire at a growing company? Brittany Ferguson has been there—many times. Instead of feeling overwhelmed, she’s built a process that helps support teams thrive, even when it’s just one person. 🎥 Watch on YouTube 📑 Download the step-by-step guide This podcast is brought to you by Supportman.io, providing instant…

1
Homelessness is a System Failure, Not an Individual One 24:15

5M ago24:15

24:15

In this special episode we take a deep dive into why homelessness is a systemic issue—one driven by decades of policy decisions, economic shifts, and social inequities rather than individual choices. We hear from Don Burnes, co-founder of the Burnes Institute for Poverty Research at the Colorado Center on Law and Policy. From deinstitutionalization…

1
Reimagining Homelessness Solutions: Inside the Collaboratory 21:58

5M ago21:58

21:58

Homelessness isn’t inevitable—it’s a failure of systems, not people. In this special three-part podcast series, we take you behind the scenes of Elevated Denver’s Collaboratory, where lived experts, service providers, policymakers, and business leaders came together to co-design solutions to systemic breakdowns. In Episode 1, we introduce the Colla…

1
Unlocking Efficiency: Rob Dwyer’s Approach to Automating Support Operations 39:01

5M ago39:01

39:01

Support teams juggle way too many manual tasks—from sending training invites to formatting reports and tracking progress. But what if you could automate it all with the tools you already have? In this episode, Rob Dwyer from Happitu shares how he used VBA inside Microsoft tools to eliminate repetitive work, saving hours every week on training, onbo…

1
Episode 28: Sustainability trends in 2025 43:17

5M ago43:17

43:17

Mark Lee talks with the authors of ERM’s Annual Trends Report - Aiste Brackley, Andrew Angle, Rebecca Green and Ricardo Zibas – about the key business sustainability trends to expect across the globe in 2025, from climate change to AI, and how companies can respond. Their conversation covers: Changes to the sustainability landscape in 2025 Progress…

1
When Customers Get Personal: Conor's Escalation Processes for Expensify 32:22

6M ago32:22

32:22

I'm delighted to share episode 3 with Conor Pendergrast of CustomerSuccess.cx! In this episode, Conor shares how as the Senior Leader of Customer Success at Expensify, he handled the customer backlash after some contentious executive decisions. We talk about: The Turning Point: How Conor identified the need for an escalation process and brought sen…

1
Effortless Product Launches: Ashley’s Strategy for Support Team Readiness 26:54

6M ago26:54

26:54

Effortless product launches are possible! In this episode of Live Chat with Jen Weaver, we sit down with Ashley Gutierrez-Seiler from YNAB to uncover her proven strategy for preparing support teams for fast-paced feature releases. As a Product Support Liaison, Ashley bridges the gap between customers and product teams, ensuring smooth communication…

1
Behind the Scenes of the Elevated Denver Collaboratory 4:25

7M ago4:25

4:25

Welcome to a special series of the Elevated Denver Podcast! In this teaser episode, we’re giving you a glimpse into the incredible journey of the Elevated Denver Collaboratory. Between May and August 2024, ten individuals—including lived experts, service providers, government leaders, and business professionals—came together to tackle a critical ch…

1
Episode 27: Accelerating wind energy in Asia Pacific featuring GWEC 33:12

7M ago33:12

33:12

The Asia Pacific (APAC) region holds immense potential for wind energy. From 2024 to 2030, APAC is expected to account for 61% of global new wind capacity. As the industry looks to ramp up the pace of new capacity installations, the APAC region has an important role in delivering the wind energy needed for the global net zero transition. Mark Lee t…

1
AI as Your Second Brain: Meg Palazzolo Builds a User Journey Map 17:39

7M ago17:39

17:39

Connect With Us: Subscribe to get episodes over email! Meet Meg Palazzolo, a customer success leader with 15 years of experience building and scaling customer-facing teams. Currently at a stealth-mode startup, Meg is using AI to manage multiple hats and streamline workflows in early-stage operations. AI as a Second Brain: Meg shares how she leverag…

1
109) How this Founder is Creating Solutions, Not Just More Stuff with Karen Poirier of Embrago 46:11

7M ago46:11

46:11

Fashion is rarely focused on fixing real problems for real people. But what if slow fashion did things differently? The thoughtfulness and attention to quality that is embedded into the slow fashion movement can be harnessed to make genuinely better products that make these options a no-brainer IF brands understand the true needs of their customer.…

1
The 3 Step ‘Go-To’ Clinic Hiring System For Finding Great ‘Go-To’ Private Practice Therapists 13:06

7M ago13:06

13:06

In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the three-step hiring process essential for clinic owners seeking true freedom through great staff. He emphasizes the importance of a structured approach to hiring, which includes a phone interview, a Zoom interview, and an in-person interview. Each step is designed to assess cand…

1
108) Inside the Decline of Sweater Quality — and What to Look for in a Durable Knit with Mari Medina 42:07

7M ago42:07

42:07

The declining quality of sweaters has been a big discussion in the past year, but is a reality we've been witnessing for the past couple of decades. But what exactly is so much worse about today's sweaters and what has been going on behind the scenes that's made them so bad? And importantly, how can brands do better? What should we be looking for i…

1
How To Install Packages Of Care Without Feeling Salesy 19:50

7M ago19:50

19:50

In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the implementation of packages of care in a clinical setting without feeling salesy. He emphasizes the importance of understanding patient value outcomes, empowering patients to co-create their care plans, and ensuring that every session has a clear plan. The conversation highligh…

1
How To Use Numbers The Right Way To Improve Your Therapists Performance 20:50

7M ago20:50

20:50

In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the importance of using performance metrics effectively to enhance therapist accountability and improve patient outcomes. He emphasizes the need to identify therapist willingness, implement patient-defined value outcomes, and understand the patient journey. O'Sullivan also highlig…

1
How To NATURALLY Increase Your Therapists Reviews And Referrals 14:58

7M ago14:58

14:58

In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses how to naturally increase therapist reviews and referrals by focusing on patient value and expectations. He emphasizes the importance of aligning treatment plans with what patients perceive as valuable and setting clear expectations from the first session. The conversation outline…

1
107) The State of Circular Fashion with Cynthia Power 41:10

7M ago41:10

41:10

What is the state of circular fashion today? There has been a LOT happening with circularity in textiles in recent years, which is exciting but also means that it can be tough to keep up with and to discern what the most promising signs of progress actually are. So in today's episode, you'll hear from Cynthia Power about the state of circular fashi…

1
How To Use Net Promoter Score To Improve Your Therapists Performance And Your Clinic Standards 11:26

7M ago11:26

11:26

In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the implementation and benefits of the Net Promoter Score (NPS) in clinic management. He explains how NPS can enhance therapist performance and clinical standards by categorizing patient feedback into promoters, pacifiers, and detractors. The episode emphasizes the importance of t…

1
The Three Main Growth Levers In Private Practice For A Sustainable ‘Go-To’ Clinic 23:26

8M ago23:26

23:26

In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the three main growth levers essential for building a sustainable private practice. He emphasizes the importance of maximizing customer lifetime value, improving sales conversions, and optimizing marketing channels. The conversation highlights the need for realistic budgeting base…

1
How To Improve Your Therapists Patient Visit Average Ethically 18:53

8M ago18:53

18:53

In this episode, Dave O'Sullivan discusses the importance of improving the patient visit average (PVA) in physiotherapy practices. He explains how to calculate PVA, its significance in clinic metrics, and the various factors that influence it, including patient engagement, therapist performance, and the use of packages of care. The conversation emp…

1
Episode 26: Reflections from COP29 38:38

8M ago38:38

38:38

Mark Lee talks with ERM leaders ‌Sabine Hoefnagel, ‌Linden Edgell and ‌James Stacey about their reflections from the COP29 climate talks in Baku and what the event means for businesses in terms of moving forward with climate strategy and implementation. Their conversation covers: What was anticipated going into Baku Progress in hard-to-abate sector…

1
Episode 25: The future of water resilience in the US featuring J.P. Morgan 42:31

8M ago42:31

42:31

Mark Lee talks to Vamsi Alla, Managing Director in J.P. Morgan's Corporate Advisory and Sustainable Solutions team, and Pradipta Parhi, an Executive Director in J.P. Morgan’s Climate Technology, Innovation and Strategic Investment team, about their new report with ERM exploring the critical challenges and opportunities surrounding water resilience …

1
How To Track And Improve Your Therapists Drop Off / Cancelled Did Not Rebook Rates 22:07

8M ago22:07

22:07

In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses strategies to improve therapist drop off rates and cancellation percentages. He emphasizes the importance of understanding metrics related to patient engagement and the patient journey. The conversation covers the significance of patient value outcomes, the stages of the patient j…

1
106) Behind the Greenwashing of "Artisan-Made", the Art of Collaboration, and Sustaining Yourself as a Creative with Anjali Purohit 37:30

8M ago37:30

37:30

When you hear the term artisan-made, what do you think of? Do you assume that it means ethically made? Do you assume it's a certain aesthetic? Is it old-fashioned or contemporary? In today's episode, Elizabeth is speaking with Anjali Purohit, founder and creative director of the home and fashion textiles brand Studio Variously to unpack and demysti…

1
How To Improve Your Therapists Packages Of Care Conversions 21:50

8M ago21:50

21:50

Summary In this episode, Dave O'Sullivan discusses how to ethically sell packages of care in a therapy setting. He emphasizes the importance of building trust with patients, understanding their needs, and presenting treatment plans that align with their goals. The conversation covers the stages of patient engagement, the significance of clinical sy…

1
Episode 24: Developing hydrogen ecosystems featuring HYCAP and MorGen Energy 41:20

8M ago41:20

41:20

Mark Lee talks to Ben Madden, Chief Technology Officer at Hydrogen investment fund HYCAP, and Patrick Huber, Head of Project Finance at green hydrogen developer MorGen Energy, about the challenges and opportunities in hydrogen ecosystem development, including hydrogen generation, transport infrastructure and accessing new markets for hydrogen. Thei…

1
How To Improve Your Therapists Initial Assessment Rebook Rate 29:16

8M ago29:16

29:16

Summary In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the critical importance of improving the initial assessment rebook rate (IA Rebook Rate) for therapists. He emphasizes that this metric is a key indicator of patient engagement and clinic success. The conversation covers various strategies to enhance the IA Rebook Rate, in…

1
How To Create A Self Managing Therapists In Your Private Practice 27:45

8M ago27:45

27:45

summary In this episode, Dave O'Sullivan discusses the importance of creating self-managing therapists in private practice. He emphasizes the need for clinic owners to empower their therapists with the right tools, knowledge, and a supportive culture that prioritizes patient value outcomes. The conversation covers the significance of having high-wi…

1
Episode 23: Navigating nature tech solutions for business featuring the NatureTech Alliance 52:24

8M ago52:24

52:24

Mark Lee talks to members of the NatureTech Alliance, including Salesforce, NatureMetrics and Planet, about their new report exploring how nature tech solutions can help companies to navigate a path towards nature positive. They also discuss the outcomes of the United Nations COP16 biodiversity conference. Their conversation covers: COP16 outcomes …