Best Sella Podcasts (2026)

1
YCYS Year One Retrospective (Part 2): The Best of CX, Customer Success, and Leadership Interviews 50:41

Play Pause

2h ago50:41

50:41

This episode is Part 2 of the 1-Year Anniversary Retrospective for Your Customer, Your Success. Part 1 focused on the fun, signature segments of the show. This episode highlights the best conversations and lessonsfrom year one — featuring Customer Experience leaders, Customer Success leaders, and leadership experts who shared thoughtful, practical …

1
YCYS Year One Retrospective (Part 1): The Best of Chip Shots & Does It Hold Water! 40:44

6d ago40:44

40:44

Episode Description This episode is Part 1 of our 1-Year Anniversary Retrospective for Your Customer, Your Success. Designed as a lighter, holiday-friendly listen, this episode highlights two of the show’s most popular and revealing segments: Chip Shots and Does It Hold Water? While informal by design, these segments consistently delivered some of …

1
Job Security, AI, and What Job Candidates Need to Understand Now with Justin Dixon 56:18

22d ago56:18

56:18

Episode 36: Job Security, AI, and What Job Candidates Need to Understand Now with Justin Dixon For years, job seekers were told the same story: big companies are safe, startups are risky, and loyalty will protect you. That story no longer holds up. In this episode of Your Customer, Your Success, I’m joined by Justin Dixon, founder of Hire Tomorrow …

1
Corporate Social Responsibility Today: How CSR Drives Loyalty, Talent, and Trust with Suzanne Smith 46:47

28d ago46:47

46:47

In this episode of Your Customer, Your Success, Gary sits down with Suzanne Smith, a nationally recognized voice on social impact and corporate social responsibility (CSR). Suzanne is the founder and CEO of Social Impact Architects, creator of the Social Trendspotter blog, a TEDx speaker, and a professor of social entrepreneurship, CSR, and ethical…

1
What Kitchens Teach Us About CX: The Power of Mise en Place 14:11

1M ago14:11

14:11

In this Thanksgiving solo episode, Gary breaks down one of the most fundamental concepts in the culinary world — mise en place (“everything in its place”) — and shows how it offers a powerful operating principle for customer experience, client success, and leadership. Using stories from busy kitchens, real-world onboarding challenges, and decades o…

1
Phone Sex Show #052: What Is The Littles Play Kink? 22:22

2M ago22:22

22:22

Welcome to episode fifty-two of the Phone Sex Show with your host Mari. In today’s episode Mari is joined by her friend Mia and they chat about a kink known as ‘Littles Play’. From teasing tales of emasculation to the fun and laughter that comes with exploring fetishes outside the norm, we encourage our callers to not be afraid to ask for what they…

1
Social Media Customer Care: Conversations That Drive CX ROI with Brooke B. Sellas 51:52

2M ago51:52

51:52

Social Media Customer Care: Conversations That Drive CX ROI — with Brooke B. Sellas Guest: Brooke B. Sellas — Founder & CEO of B Squared Media, author of Conversations That Connect, LinkedIn Learning instructor, adjunct lecturer, keynote speaker, and host of the Social Media CX Podcast. Episode Summary In this episode, Gary sits down with Brooke B.…

1
Sensual Abundance #024: What Are You Getting Paid For? 16:35

2M ago16:35

16:35

Welcome to episode twenty-four of the Sensual Abundance Podcast with your host Mari and her friend Mia. This episode is a juicy one! Listen in as Mari and Mia chat about a big myth in the world of spicy work: is it really your job as a phone sex operator or performer to “get someone off”? Or is the real value your attentive, curious, and engaging p…

1
Pulling CX Off the Rocks: Fixes, Fundies, and the Future with JP Dumas 47:41

2M ago47:41

47:41

🎙️ Your Customer, Your Success — Episode 32 Pulling CX Off the Rocks: Fixes, Fundies, and the Future Guest: JP Dumas, CX & Retention Strategist, Founder of CX & Growth Strategies LLC, and Partner at CX on the Rocks Most companies don’t lose customers in one big splash...they lose them in many small, inconsistent ones. In this episode of Your Custom…

1
Sensual Abundance #023: We Have To Show Up 25:37

2M ago25:37

25:37

Welcome to episode twenty-three of the Sensual Abundance Podcast with your host Mari and her friend Mia. Listen in as Mari and Mia talk about the art of attracting abundance in the spicy world. This episode is packed with reflections and inspiring anecdotes, including Mari’s story of manifesting a thousand dollars from a new customer because she de…

1
The Human Side of AI in Customer Success: Efficiency, Adoption & the Human Touch with Alon Ahronberg 43:42

2M ago43:42

43:42

🎙️ Episode 31: The Human Side of AI in Customer Success | Efficiency, Adoption & the Human Touch Guest: Alon Ahronberg, Vice President of Customer Success at Atera In this episode, Gary Marra talks with Alon Ahronberg about how he is applying artificial intelligence to help reshape Customer Success at Atera. Alon explains why his team treats AI not…

1
252. Psychedelic Salon: Psilocybin & Menopause: With Dr. Patricia Singh, Kelly McGinty, and April Pride 1:18:46

2M ago1:18:46

1:18:46

Menopause is often portrayed as a period of decline, but what if it could be reframed as an awakening? Join co-authors Dr. Patricia Singh, psychotherapist and psychedelic integration specialist, and Kelly McGinty, nurse practitioner specializing in hormonal and integrative wellness, for a groundbreaking exploration of menopause as a transformative …

1
251. Dr. Shelley Sella with Amelia Bonow: Beyond Limits — Stories of Third-Trimester Abortion Care 1:03:42

3M ago1:03:42

1:03:42

For 20 years, Dr. Shelley Sella saw patients whose diverse backgrounds and circumstances led them to the same difficult decision: to end their pregnancies. In her new book, Beyond Limits, Sella draws from her experiences to offer a window into a typical week at her clinic, weaving together patient stories—including those of a mother navigating a de…

1
YOLO Solo III: Managing Relationships by Decoding Behavior, Defusing Conflict, and Leading with Clarity 38:37

3M ago38:37

38:37

In this solo episode, Gary shares his insights on Managing Relationships — the mindset and models behind working more effectively with people, especially those who are challenging. Whether you're in Customer Success, leading a team, or navigating cross-functional relationships, understanding human behavior is essential to leading more effectively. …

1
Phone Sex Show #051: Pillow Princess Update: Two Orgasms for Mia 11:25

3M ago11:25

11:25

Welcome to episode fifty-one of the Phone Sex with your host Mari. In today’s episode Mari is joined by your “pillow princess” Mia. Mia has an update to share with you about the challenge Mari put out there – you can hear all about that in episode forty-nine. Highlights: [00:02:29] – Shoutout to a gentleman Mari and Mia both know well and the first…

1
Phone Sex Show #050: Options For Cock Ownership 10:30

3M ago10:30

10:30

Welcome to episode fifty of the Phone Sex with your host Mari. Today’s episode is a quick one. Mari shares about a new cock ownership package she’s excited to offer. Listen in for all the details. Highlights: [00:03:38] – Mari’s new package over on Nite Flirt. [00:06:26] – Control (and boundaries) in chat. Links to connect with Mari: Mari Tryst Onl…

1
Manifesting Better CX: From Cybersecurity to Customer Loyalty with Alison Dixon 42:02

3M ago42:02

42:02

In this episode of Your Customer, Your Success, host Gary Marra sits down with Alison Dixon, Chief Customer Officer at Portnox, to explore what customer experience looks like in one of the world’s most high-stakes industries — cybersecurity. Alison shares how she built Portnox’s CX organization from the ground up, why time-to-value matters more tha…

1
250. Patricia Ononiwu Kaishian with Taha Ebrahimi: Forest Euphoria: The Abounding Queerness of Nature 1:06:56

3M ago1:06:56

1:06:56

It's only human to project the notions we already hold onto the world around us. We want to feel connected, and we start from what we know – categories, similarities, rules, expectations. But nature is endlessly expansive, at once wildly different from the societies we are used to and yet surprisingly similar to the nuances we hold as individuals. …

1
Agentic AI, What's Hype and What's Reality: Chris Hood on What It All Really Means 41:47

4M ago41:47

41:47

Summary In this episode, Gary Marra and Chris Hood delve into the concept of Agentic AI, exploring its definitions, misconceptions, and the reality versus the hype surrounding it. They discuss the importance of prompts in AI functionality, the distinction between agentic AI and automation, and the current state of AI applications. The conversation …

1
Phone Sex Show #049: The Pillow Princess Challenge 15:22

4M ago15:22

15:22

Welcome to episode forty-nine of the Phone Sex with your host Mari. In today’s episode Mari puts a challenge out there - the "Pillow Princess Challenge" which Mia is very excited about. You’ll have to listen in to get all the details! ;-) Highlights: [00:01:44] – Shout out to one of Mari & Mia’s favorite gentleman who they haven’t played with in wa…

1
Sensual Abundance #022: Is This Work Right For You? 50:32

4M ago50:32

50:32

Welcome to episode twenty-two of the Sensual Abundance Podcast with your host Mari and her friend Mia. In this episode, Mari and Mia go deep. Mari shares her journey of embracing spicy work wholeheartedly, tapping into new facets of her dominant personality, and finding not just financial abundance, but personal empowerment. Mia opens up about her …

1
Phone Sex Show #048: Some Men Like To Hear No 19:39

4M ago19:39

19:39

Welcome to episode forty-eight of the Phone Sex with your host Mari. In today’s episode Mari and Mia chat about orgasm denial and what it means to surrender control and why some men crave being denied pleasure. Highlights: [00:03:23] – Mari won’t deny orgasm on a first call, unless… [00:06:59] – "Little Bitch Boy" Alex & Mari’s recent play with him…

1
Customer Success Beyond SaaS: Amber Monroe on Healthcare CX 42:59

4M ago42:59

42:59

Summary In this episode of Your Customer, Your Success, Gary Marra sits down with Amber Monroe, Senior Vice President of Customer Experience at Paradigm Senior Services. With two decades of leadership in healthcare, Amber has mastered the art of turning complex systems into meaningful relationships that deliver measurable impact. From revenue cycle…

1
CX, EX, and Everybody on the Bus: Driving Real Change in Organizations with Kris Wauters 59:51

5M ago59:51

59:51

CX, EX, and Everybody on the Bus: Driving Real Change in Organizations with Kris Wauters Why real change starts with people, not technology — and how leaders can bring everyone on board. In this episode of Your Customer, Your Success, Gary Marra speaks with Kris Wauters, founder and Managing Director of Gung-Ho Management, about the real drivers of…

1
Phone Sex Show #047: You Can Always Come Back 13:37

5M ago13:37

13:37

Welcome to episode forty-seven of the Phone Sex with your host Mari. In today’s episode Mari is joined by Mia and they chat about welcoming back Good Boys after time apart, and share stories of private clients, playful threesomes, and more. Highlights: [00:01:44] – Mari reads part of a text she got from one of her Good Boys. [00:05:09] – Overcoming…

1
Turning Culture into Customer Success: CEO Insights from Matt Feiner 41:20

5M ago41:20

41:20

Summary In this conversation, Matt Feiner, a transformational CEO with over 30 years of experience, shares insights on leadership, corporate culture, and the importance of listening to employees during times of change. He discusses his journey of taking over a company after a long-standing CEO, the challenges of evolving corporate culture, and the …

1
Coaching for Success and Reduced Turnover with Francie Jain 41:22

5M ago41:22

41:22

Summary In this conversation, Gary Marra speaks with Francie Jain, the founder and CEO of Terrawatt, about the critical role of coaching in organizations. They discuss how Terrawatt operates as a B2B coaching marketplace, emphasizing the importance of psychological safety in fostering employee engagement and reducing turnover. Francie shares insigh…

1
YOLO Solo II: Agentic AI, Savannah Bananas, and Aerated Putting Greens 28:53

6M ago28:53

28:53

Summary In this solo episode of Your Customer, Your Success, Gary Marra discusses various topics, including the misconceptions surrounding agentic AI, the innovative customer experience strategies of the Savannah Bananas, and a unique approach to golf course management. He emphasizes the importance of understanding AI's limitations, the need for en…

1
Sensual Abundance #021: Well That Ended Badly 27:22

6M ago27:22

27:22

Welcome to episode twenty-one of the Sensual Abundance Podcast with your host Mari and her friend Mia. In this episode, Mari and Mia chat about a part of spicy creator life that you don’t hear talked about a whole lot: when calls and sessions just don’t go as planned. From awkward hang-ups and miscommunications to feeling like you’ve missed the mar…

1
How Trust Fails When Blame Leads — Escaping the Villain Trap with Chris Gillen 51:25

6M ago51:25

51:25

Summary In this conversation, Chris Gillen, CEO of Caller Base AI and author of The Villain Trap, discusses the dynamics of leadership accountability, the impact of blame culture on organizations, and the importance of employee experience in delivering great customer experience. He introduces the concept of the 'Villain Trap,' where leaders often b…

1
Phone Sex Show #046: Why Don't I Do This In Person? 19:03

7M ago19:03

19:03

Welcome to episode forty-six of the Phone Sex with your host Mari. For today’s episode, your host Mari thought it would be fun to answer a question that she gets asked frequently. She also gives a shoutout to one of her customers and a first-time experience she had with him. Highlights: [00:01:33] – Mari shares a question she gets asked often. [00:…

1
Fixing the Job Search Experience with Bill Kasko: Real Talk from a National Recruiting CEO 55:25

7M ago55:25

55:25

Summary In this conversation, Gary Marra speaks with Bill Kasko, President and CEO of Frontline Source Group, about the current state of the job market, the impact of technology on employment, and effective job search strategies. Bill shares insights on the importance of a strong professional network, the unique People.Process.Service. ™ framework …

1
249. Blaise Agüera y Arcas with Charles Mudede: What Is Life? Evolution as Computation 1:13:21

7M ago1:13:21

1:13:21

Explaining how and why our world works the way it does touches on so many fields of science: biology, chemistry, physics, and, of course, technology. However, according to researcher Blaise Agüera y Arcas, computation should also be part of the understanding of life on all levels – and going back further than one might think. In What Is Life? Evolu…

1
CX and Democratizing Financial Planning: Shruti Joshi’s Triple Win Approach at Facet 43:38

7M ago43:38

43:38

Summary In this conversation, Shruti Joshi, President and COO of Facet Wealth, discusses the transformative approach to financial planning that focuses on accessibility and member-centricity. She highlights the challenges faced by millions of Americans who lack access to quality financial services and explains how Facet Wealth's flat fee model buil…

1
Sensual Abundance #020: When You Really Need The Money 11:43

7M ago11:43

11:43

This week I'm pinched for privacy and have very limited windows of time to do my spicy work. This coincides with a month where my cash flow is more important than usual. (Moving at the end of the month!) There is a certain old familiar pressure rising up in my body. It's Money Worry 😈 Listen, my finances have been good for years but I have a large …

1
Phone Sex Show #045: Professional AND Deeply Intimate 16:55

7M ago16:55

16:55

Virtual Girlfriend Experience is something I deeply enjoy. Do you doubt whether you can build a deeply intimate relationship with a professional Goddess like me? The presence and exchange of money does not taint a relationship - no matter what anyone tries to tell you. It has often been said 'We all pay, one way or another' - meaning men spend mone…

1
Sensual Abundance #019: Your Age & Weight Are A Feature Not A Flaw 13:49

7M ago13:49

13:49

Welcome to episode nineteen of the Sensual Abundance Podcast with your host Mari and her friend Mia. In this episode, Mari and Mia get real about body changes, self-image, and how sensual energy doesn’t just survive with age, it thrives, in the spicy world. Highlights: [00:04:22] – Discussing a Reddit post about a young woman thinking she ‘just doe…

1
248. Mariah Blake with Mónica Guzmán: A Legacy of Chemicals & Cover-Ups 1:04:29

7M ago1:04:29

1:04:29

From Silent Spring to Erin Brockovich, people have been captivated — and devastated — by stories of harmful chemicals and the many ways that they have altered and even ended human lives. From investigative journalist Mariah Blake comes a new book that recounts a small town being poisoned, a corporate cover up, and a grassroots movement to fight bac…

1
Phone Sex Show #044: Age Is A Feature Not A Fault 12:50

7M ago12:50

12:50

Welcome to episode forty-four of the Phone Sex Show where your host Mari is joined by Mia. Today’s episode isn’t a long one. Listen in as Mari chats about a recent experience she had on a TikTok live. What one person thought was an “insult” doesn’t work. Mari and Mia also chat about being mature women in this industry. Highlights: [00:01:35] – Mari…

1
247. Dori Gillam: Get Ready for Caregiving – Yours, Mine and Theirs! 1:11:15

7M ago1:11:15

1:11:15

Overnight, Dori became her parents' caregiver – a labor of love that lasted for seven years. Her mom was suddenly a partially paralyzed wheelchair-bound amputee and her dad was declining due to increasing dementia. She wasn't ready. This event is to help prepare anyone – those who have been, are now, or will be a caregiver – in other words, all of …

1
246. Craig Mundie and Dr. Jim Heath: Artificial Intelligence, Hope, and the Human Spirit 1:09:53

7M ago1:09:53

1:09:53

Artificial intelligence is reshaping our world – but what does that mean for healthcare, scientific discovery, and human potential? In Genesis: Artificial Intelligence, Hope, and the Human Spirit, co-authors Craig Mundie, Henry Kissinger, and Eric Schmidt explore the profound implications of AI on society. In this collaborative event between Town H…

1
From Imposter Syndrome to Influencer: Rachel Provan’s Leadership Playbook for First-Time Managers 55:08

8M ago55:08

55:08

Episode 19: From Imposter Syndrome to Influencer: Rachel Provan’s Leadership Playbook for First-Time Managers SUMMARY In this episode of Your Customer, Your Success, Gary Marra sits down with Rachel Provan, founder of Provan Success and host of The Psychology of Customer Success. Rachel shares her journey from a high-performing individual contribut…

1
Phone Sex Show #043: Hunter Delaney Wants To Get Off With You 26:25

8M ago26:25

26:25

Welcome to episode forty-three of the Phone Sex Show where your host Mari is joined by special guest Hunter Delaney. Hunter, known for her “horny housewife” persona, opens up about what drew her into phone sex, the thrill of mutual masturbation calls, and the importance of genuine, real-time pleasure over scripted fantasies. Listen in for a delicio…

1
The Psychology Behind Retention: Building Customer Success by Design with Alyssa Nolte 35:28

8M ago35:28

35:28

In this engaging conversation, Gary Marra is joined by Alyssa Nolte who shares her unique journey from a startup founder to leading TruVue, a customer intelligence platform. She discusses the importance of understanding customer psychology, common mistakes companies make in their approach to customer experience, and the significance of building tru…

1
Phone Sex Show #042: Do We Believe Our Clients? 29:12

8M ago29:12

29:12

Welcome to episode forty-two of the Phone Sex Show where your host Mari is joined by Mia. In today’s episode, Mari and Mia dive into the juicy question: “Do we believe our customers?” With a playful, candid energy, Mari and Mia peel back the layers of trust in the world of phone sex – do they take callers at their word, or are they seasoned skeptic…

1
Sensual Abundance #018: Setting Money Goals That Motivate 15:22

9M ago15:22

15:22

Welcome to episode eighteen of the Sensual Abundance Podcast with your host Mari and Mia – Mari’s spicy bestie. In this episode, Mari and Mia dive into the personal side of money: how tracking income can influence your motivation, the impact of shifting from daily to monthly payouts, and how life circumstances (like moving or roommate situations) c…

1
Sensual Abundance #017: Managing Your Energy Before You Create Content 15:23

9M ago15:23

15:23

I got an email this morning from a fellow creator who accused me of copying her content. I pride myself on my originality and creativity and felt sure she had to be confusing me with someone else . I wrote back to set it straight and sadly, she is certain of her opinion :( It sucks to know someone thinks of me as a content thief! Here's what's impo…

1
Phone Sex Show #041: What Is Sensual Domination? 11:56

9M ago11:56

11:56

I got a question from a new Only Fans follower this morning and decided to record a quick answer while I sit my morning coffee. "What is Sensual Domination?" Thanks for the question Jay 💕 When you first think about a man submitting to a woman, do you think about a leather clad Dominatrix wearing high heeled boots, swinging a whip? For sure, that IS…

1
Analyze First, Map Later: Dave Seaton's Approach to Effective Journey Mapping 51:49

9M ago51:49

51:49

In this conversation, Gary Marra and Dave Seaton delve into the intricacies of journey mapping, focusing on the Dave’s DARMA method ™. They discuss the importance of understanding customer experiences, common pitfalls in journey mapping, and the steps involved in the DARMA method, and then purposely focus on the FIRST A or the “Analyze” phase. The …

1
245. Psychedelic Salon with April Pride and Sand Symes: The Sacred Path of Women and Psychedelics 1:23:00

8M ago1:23:00

1:23:00

Sand Symes, a psychedelic guide who has spent over 40 years working with women in transformational spaces and 20+ years immersed in her committed work with psychedelics, in discussion with April Pride at Town Hall Seattle. With decades of experience guiding women in transformational work, Sand brings a perspective that blends spiritual and practica…